Hotel General Manager — St Julian's, Malta
About the Role
Outreach Recruitment is recruiting on behalf of our client, who is preparing to launch a new hotel in St Julian's, for an experienced and hands-on Hotel General Manager. You will lead the pre-opening preparations and then oversee the hotel's operations once it opens.
The property will have approximately 60 guest rooms in the 3-star segment and is planned to open in June 2027, subject to project readiness. Reporting directly to the Directors, you will take ownership of the hotel's setup — the opening plan, organisational structure, recruitment and training, procedures, suppliers, systems, rates and distribution, licensing and compliance — and then of its day-to-day performance: guest experience, budgets and forecasts, occupancy, ADR and RevPAR, team development and commercial relationships.
It suits a motivated hotel leader who enjoys building operations from the ground up. The role offers a gross annual salary of €52,000–€55,000 depending on experience and suitability, a performance-related bonus of up to 10–15% of gross annual basic salary, and a company-paid mobile phone. The joining date will be agreed with the successful applicant, sufficiently in advance of the opening.
Key Responsibilities
- Pre-opening: lead and monitor the hotel opening plan, ensuring milestones, deadlines, budgets and operational requirements are met
- Pre-opening: develop the organisational structure, staffing requirements and payroll budget
- Pre-opening: recruit key personnel and coordinate onboarding, induction and training
- Pre-opening: establish departmental procedures, service standards, operational policies and staff schedules
- Pre-opening: coordinate suppliers, service agreements, purchasing and opening stock
- Pre-opening: oversee the selection, implementation and testing of hotel management, booking and payment systems
- Pre-opening: set room rates, inventory, distribution channels and initial sales strategies with revenue-management support
- Pre-opening: coordinate room and public-area readiness, inspections and equipment checks; address licensing, health and safety and compliance; organise trial operations and the soft opening
- After opening: oversee Front Office, Housekeeping, Maintenance and other departments, with consistently high standards of cleanliness, guest service and efficiency
- After opening: monitor guest feedback and online reviews, resolve complaints and implement improvements
- After opening: prepare budgets and forecasts with Finance and monitor financial performance and operating costs
- After opening: manage occupancy, ADR and RevPAR, online distribution, third-party booking platforms and direct booking strategies
- After opening: build relationships with corporate clients, local businesses and leisure travel partners
- After opening: lead recruitment, training, performance management and retention; monitor staffing, productivity, payroll and departmental spend
- After opening: oversee preventive maintenance, security, fire safety and regulatory compliance
- Report regularly to the Directors and recommend initiatives and investments to improve performance and guest experience
Requirements
- Proven senior management experience as a Hotel General Manager, Hotel Manager or Operations Manager ready to take on broader responsibility
- Previous experience overseeing hotel operations, including Front Office, Housekeeping, Maintenance and guest services
- Strong understanding of hotel budgeting, financial management, payroll and operational costs
- Good knowledge of revenue management, online distribution channels and hotel management systems
- Experience recruiting, developing and leading hotel teams
- Strong organisational, leadership and decision-making skills
- Excellent communication, interpersonal and problem-solving abilities
- Fluent spoken and written English
- Ability to work on-site in St Julian's and provide operational leadership during evenings, weekends and as required
What’s on Offer
- Gross annual salary of €52,000–€55,000, depending on experience and suitability
- Annual performance-related bonus of up to 10–15% of gross annual basic salary, subject to agreed targets and conditions
- Company-paid mobile phone and business communication expenses
- The opportunity to lead the pre-opening and launch of a new hotel in St Julian's
- Direct involvement in strategic and operational decision-making
- The opportunity to build and lead a hotel team from the ground up
Skills Required
- Hotel pre-opening planning and project management
- Hotel operations: Front Office, Housekeeping, Maintenance
- Budgeting, forecasting, payroll and cost control
- Revenue management: occupancy, ADR, RevPAR, distribution channels
- Team recruitment, training and leadership
- Guest experience and online reputation management
Preferred Qualifications
- Previous hotel pre-opening experience (a strong advantage)
- Experience within independent 3-star or 4-star hotels
- Knowledge of the Maltese hospitality market and local suppliers
- Relevant hospitality or hotel management qualifications
Languages Required
- English — fluent, spoken and written (required)
- Maltese or other languages — an advantage
About the Company
Our client is preparing to launch a new 3-star hotel of approximately 60 rooms in St Julian's, Malta, planned to open in June 2027.
Location
St Julian's (San Ġiljan) is Malta's busiest hotel and leisure area, home to Spinola Bay and the Paceville entertainment district.
About Outreach Recruitment
Outreach Recruitment Ltd is a Malta-based recruitment agency connecting employers with qualified local and international talent across hospitality, retail, finance, technology, healthcare, construction, engineering, maritime, and other industries.
How To Apply
Are you an experienced hospitality leader ready for a pre-opening role? Apply online today through Outreach Recruitment — complete the short form on this page and our team will be in touch. We aim to respond to all applications within 3–5 business days.
Browse more roles: Hospitality Jobs in Malta · Malta salary calculator · All jobs in Malta
Frequently Asked Questions
What does the Hotel General Manager job pay?
A gross annual salary of €52,000–€55,000 depending on experience and suitability, plus a performance-related bonus of up to 10–15% of gross annual basic salary and a company-paid mobile phone.
When does the hotel open?
The hotel is expected to open in June 2027, subject to project readiness. The successful candidate will join sufficiently in advance to lead the pre-opening; the joining date is agreed with the applicant.
How big is the hotel?
It will have approximately 60 guest rooms and operate in the 3-star hotel segment in St Julian's.
Who does the General Manager report to?
The role reports directly to the Directors, with regular performance updates on challenges and opportunities.
Do I need pre-opening experience?
It is not required, but previous hotel pre-opening experience is considered a strong advantage. Senior hotel management experience is required.
Do I need to speak Maltese?
No. Fluent spoken and written English is required; knowledge of Maltese or other languages is an advantage.
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