Due to the urgent hiring requirements for these positions, only EU nationals will be considered.
Good communication skills in English and at least one additional language: Italian, French, or Arabic.
A call center service client job (customer service in a call centre) means helping customers by phone, email and chat — answering questions, opening and following up cases, and solving problems. In Malta these roles are common in insurance and assistance companies serving customers across Europe. Our current openings in Floriana are for candidates with good English plus Italian, French or Arabic.
We are currently recruiting for four customer service roles in Floriana, Malta: Customer Contact Agent, Administration Specialist, Assistance Operations Coordinator and Customer Contact Centre Representative. All four are full-time direct jobs with our clients.
Salary ranges are: Customer Contact Agent €19,000–€22,000, Administration Specialist €40,000–€50,000, and Assistance Operations Coordinator €19,200–€20,000 per year. Salary for the Customer Contact Centre Representative is negotiable. You can estimate take-home pay with our Malta Salary Calculator.
Good communication skills in English and at least one additional language: Italian, French, or Arabic. The Customer Contact Centre Representative role needs fluent Maltese and English. The Customer Contact Agent role needs English plus French, English plus Italian, or English, Arabic and French.
Not always. Previous experience in customer service, a contact centre, insurance, hospitality or retail is an asset, and the Customer Contact Agent and Assistance Operations Coordinator roles include training. The Administration Specialist role does require experience in insurance, healthcare administration or medical claims.
The Customer Contact Agent role is a 40-hour week on a rotating shift pattern that includes weekends and public holidays. The Assistance Operations Coordinator role runs on a 24/7 rota, including weekends and night shifts. Check each listing for the exact schedule.
Some roles offer it. The Assistance Operations Coordinator role offers two remote days per week after three months, and the Administration Specialist role is office-based or hybrid.
Due to the urgent hiring requirements for these positions, only EU nationals will be considered.
All four roles are based in Floriana, just outside Valletta's main gate, with a major bus interchange on the doorstep — practical for shift workers travelling at all hours.
Click the role that fits your profile and apply online through the listing. Our recruitment team reviews every application and will contact you within a few working days to discuss next steps.
Our team is happy to help. Reach out to us directly:
Email: hr@outreachrecruitment.net
Malta is one of Europe's busiest hubs for multilingual customer support. International insurers, assistance companies and service providers run their contact centres from the island because English is an official language and the workforce speaks many European languages. That makes customer service jobs in Malta one of the most accessible ways to start or grow a career here — whether you are a first-time call agent or an experienced contact centre professional. Outreach Recruitment places candidates directly with these employers.
All four roles below are full-time direct jobs with our clients in Floriana, just outside Valletta:
| Role | Salary | Languages | Hours | Who can apply |
|---|---|---|---|---|
| Customer Contact Agent | €19,000–€22,000 | English + French, English + Italian, or English + Arabic + French | 40-hour week, rotating shifts incl. weekends | EU nationals only |
| Administration Specialist | €40,000–€50,000 | Good English plus Italian, French or Arabic | Office-based or hybrid | EU nationals only |
| Assistance Operations Coordinator | €19,200–€20,000 | Good English plus Italian, French or Arabic | 24/7 shift rota incl. weekends and nights | EU nationals only |
| Customer Contact Centre Representative | Negotiable | Fluent Maltese and English (written and spoken) | Full-time, hybrid after probation | EU nationals only |
Call agent jobs in Malta go well beyond answering the phone. In the roles we recruit for, you handle inbound calls, emails and chats, open and update cases in the company's systems, explain policy terms and procedures, and work with internal teams or external contractors to resolve each request. Many positions follow service level agreements, so accuracy, calm under pressure and clear communication matter more than a long CV. Assistance and insurance contact centres often run extended or 24/7 hours, which is why shift patterns, weekend work and shift allowances are common.
If you are searching for a call center service client in Malta, your languages are your biggest advantage. The Customer Contact Agent role is open to candidates fluent in English plus French, English plus Italian, or English, Arabic and French, supporting insured customers who need help while travelling abroad. Experience in customer service, travel assistance or claims handling is an asset, and students of nursing or healthcare-related courses are encouraged to apply. Not sure your level is enough? Read our guide to language requirements for customer service jobs.
Vous cherchez un poste en service client ou en centre d'appels à Malte ? Si vous parlez couramment français et anglais, postulez en ligne pour le poste de Customer Contact Agent à Floriana. Lisez notre guide pour travailler dans un centre d'appels à Malte.
Cerchi lavoro a Malta in un call center o nel servizio clienti? Se parli fluentemente italiano e inglese, candidati online per il ruolo di Customer Contact Agent a Floriana. Leggi la nostra guida al lavoro nei call center a Malta.
Customer care jobs in Malta and contact centre jobs are concentrated in insurance, travel assistance and roadside assistance — services that support customers across Europe from a single Maltese hub. The roles on this page cover the full range: inbound call handling and case creation (Customer Contact Agent), claims administration (Administration Specialist), and dispatch and contractor coordination on a 24/7 operations floor (Assistance Operations Coordinator).
Not every customer service career is on the phones. The Administration Specialist role supports the team behind the scenes — medical claims administration, SAP invoice processing, cost containment, case management and KPI reporting. It suits candidates with a degree in healthcare or business administration (or nursing) and experience in insurance, medical claims or TPA services, and offers hybrid working.
Salaries depend on the role, languages and shift pattern. On this page the salary ranges are €19,000–€22,000 for the Customer Contact Agent, €40,000–€50,000 for the Administration Specialist and €19,200–€20,000 for the Assistance Operations Coordinator. Across Malta's contact centres, multilingual skills, night or weekend shifts and performance bonuses are the main drivers of higher pay. Estimate your take-home pay with our Malta Salary Calculator, or see our full breakdown of call centre salaries in Malta.
Choose the role that matches your languages and experience above, open the listing and apply online. Outreach Recruitment reviews every application personally, runs a short phone screen, and arranges your interview with the client — prepare with our call centre interview questions and sample answers. Due to the urgent hiring requirements for these positions, only EU nationals will be considered. You can also browse all jobs in Malta or our insurance jobs in Malta.
Salaries, interviews and language tips for call centre jobs in Malta.
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