Front Office Executive — Valletta, Malta
About the Role
Our client, a well-established hotel in the heart of Valletta, is looking for a professional and guest-focused Front Office Executive to join their team and contribute to the smooth operation of the Front Office Department. The hotel offers a modern, high-quality guest experience with a strong focus on personalised service.
As one of the main points of contact for guests throughout their stay, you will handle check-ins and check-outs, reservations, room allocations, payments and guest accounts, answer enquiries by phone and email, and coordinate with Housekeeping, Food and Beverage and Maintenance for a seamless stay. The salary is €19,600 per year.
It suits a confident, organised hospitality professional with front office, reception or guest relations experience, excellent English and flexibility to work shifts. Candidates must currently reside in Malta.
Key Responsibilities
- Welcome guests and provide a warm and professional first impression
- Handle check-ins and check-outs efficiently and accurately
- Assist guests with enquiries, requests, recommendations and general information throughout their stay
- Manage reservations, room allocations, payments and guest accounts as required
- Respond to telephone calls, emails and other guest enquiries professionally
- Coordinate with Housekeeping, Food and Beverage, Maintenance and other departments for a seamless guest experience
- Handle guest complaints and requests professionally, ensuring follow-up and resolution
- Provide information about the hotel, its facilities, and local attractions and services
- Maintain accurate guest records and follow all Front Office procedures
- Assist with luggage, transportation arrangements and other guest services when required
- Keep the reception area and Front Office operations to a high standard
- Promote hotel services and facilities where appropriate
- Carry out other Front Office and guest-related duties as required
Requirements
- Currently residing in Malta
- Previous experience in a Front Office, Reception, Guest Relations or similar hospitality role is preferred
- Strong customer service and interpersonal skills
- Excellent communication skills in English, both written and spoken
- Additional languages are considered an advantage
- Professional, friendly and well-presented approach
- Strong organisational and multitasking skills
- Ability to remain calm and professional when handling guest requests or complaints
- Good computer skills and the ability to learn hotel systems quickly
- Flexibility to work shifts, including evenings, weekends and public holidays
- Ability to work effectively both independently and as part of a team
- A genuine passion for hospitality and delivering an exceptional guest experience
What’s on Offer
- Salary of €19,600 per year
- Full-time position at a well-established hotel in the heart of Valletta
- A modern hotel with a strong focus on personalised service
Skills Required
- Check-in and check-out
- Reservations, room allocation, payments and guest accounts
- Guest enquiries by phone and email
- Complaint handling and follow-up
- Coordination with Housekeeping, F&B and Maintenance
- Hotel systems and general computer skills
Languages
- English – excellent, written and spoken (required)
- Additional languages – an advantage
About the Company
Our client is a well-established hotel in the heart of Valletta, offering a modern, high-quality guest experience with a strong focus on personalised service and attention to detail.
Location
Valletta is Malta's capital and a UNESCO World Heritage city, with the main bus terminus at City Gate connecting it to the rest of the island.
About Outreach Recruitment
Outreach Recruitment Ltd is a Malta-based recruitment agency connecting employers with qualified local and international talent across hospitality, retail, finance, technology, healthcare, construction, engineering, maritime, and other industries.
How To Apply
If you are a guest-focused hospitality professional living in Malta, apply online today through Outreach Recruitment. Complete the short form on this page and our team will be in touch — we aim to respond to all applications within 3–5 business days.
Frequently Asked Questions
What does the Front Office Executive job pay?
The salary is €19,600 per year.
Do I need front office experience?
Previous experience in a Front Office, Reception, Guest Relations or similar hospitality role is preferred, but not strictly required.
Which languages do I need?
Excellent written and spoken English is required. Additional languages are considered an advantage.
What are the working hours?
This is a full-time role working shifts, including evenings, weekends and public holidays.
Where is the job based?
At a well-established hotel in the heart of Valletta, Malta.
Can I apply from abroad?
No. Candidates must currently be residing in Malta.
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