Front Office Agent — St. Julian's, Malta
About the Role
Our client operates a hotel in St. Julian's, Malta and is looking for a dedicated and professional Front Office Agent to join their dynamic hotel team as the first point of contact for every guest. You will set the tone for each stay from check-in to check-out, making sure guests feel welcome and well looked after throughout their visit.
It is a hands-on front desk role: you will process check-ins and check-outs, manage reservations by phone, email and walk-in bookings, respond to guest enquiries about hotel services, local attractions and dining, process payments and maintain accurate billing records, and coordinate closely with the Housekeeping and Maintenance teams to keep operations running smoothly.
It suits a hospitality professional with at least two years’ front desk or customer service experience, ideally with Opera PMS know-how, who is comfortable working flexible shifts including evenings, weekends and public holidays.
Key Responsibilities
- Welcome guests, process check-ins and check-outs, and provide hotel information
- Manage reservations through phone, email and walk-in bookings
- Address guest enquiries about hotel services, local attractions and dining
- Process payments and maintain accurate billing records
- Coordinate with the Housekeeping and Maintenance departments
- Monitor security and guest access
- Maintain guest records and prepare daily reports
Requirements
- High school diploma minimum; a hospitality-related degree is advantageous
- Minimum two years' experience in a front desk or customer service role within hospitality
- Proficiency in Opera PMS is required
- Strong communication and interpersonal skills
- Ability to multitask under pressure
- Attention to detail and problem-solving skills
- Fluent English; additional languages are preferred
- Flexibility for shifts including evenings, weekends and public holidays
- Candidates must currently be residing in Malta
What’s on Offer
- Competitive salary of €18,000 per year with performance incentives
- Professional development opportunities
- Supportive work environment
- Employee discounts on hotel services
Skills Required
- Proficiency in Opera PMS
- Proficiency in Microsoft Office Suite
- Strong communication and interpersonal skills
- Ability to multitask under pressure
- Attention to detail and problem-solving
Languages
- English — fluent, spoken and written (required)
- Additional languages — an advantage, not essential
Career Growth Opportunities
This role puts you at the centre of the guest experience, with direct exposure to hotel operations, guest relations and cross-department coordination — solid grounding for progression toward a Front Office Supervisor or Front Office Manager position.
About the Company
Our client operates a hotel in St. Julian's, Malta.
Location
St. Julian's is one of Malta's premier hospitality destinations, close to Spinola Bay's waterfront and the Paceville entertainment district, with excellent bus links across the island.
Interview Process
Expect a short phone screen with the Outreach Recruitment team, followed by an interview with the hotel’s management. We aim to respond to all applications within 3–5 business days.
About Outreach Recruitment
Outreach Recruitment Ltd is a Malta-based recruitment agency connecting employers with qualified local and international talent across hospitality, retail, finance, technology, healthcare, construction, engineering, maritime, and other industries.
By applying, you consent to Outreach Recruitment Ltd processing your personal data for recruitment purposes in accordance with our Privacy Policy. Outreach Recruitment is an equal opportunities employer.
How To Apply
If you have at least two years' front desk or customer service experience in hospitality, proficiency in Opera PMS, fluent English, and you are currently residing in Malta, apply online today through Outreach Recruitment. Complete the short form on this page and our team will be in touch if you are a match.
Frequently Asked Questions
What does the Front Office Agent role pay?
The gross salary for this role is €18,000 per year.
Where is the job based?
On-site in St. Julian's, Malta, close to Spinola Bay and the Paceville entertainment district.
Do I need previous front desk experience?
Yes. A minimum of two years' front desk or customer service experience within hospitality is required, along with proficiency in Opera PMS.
What are the working hours?
This is a full-time role with flexibility required for shifts including evenings, weekends and public holidays.
Do I need to speak languages other than English?
Fluent English is required. Additional languages are an advantage but not essential.
Do I need to be living in Malta to apply?
Yes. Candidates must currently be residing in Malta.
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