Customer Experience Assistant — Gżira, Malta
About the Role
Outreach Recruitment is recruiting on behalf of our client, a well-established company operating in the automotive industry in Gżira, for a motivated and customer-focused Customer Experience Assistant to join their team.
You will support the Customer Experience Manager in delivering excellent customer service: calling customers after their appointments to gather feedback, following up on concerns and enquiries with the relevant departments, recording complaints in the CRM system and preparing monthly feedback insights for the Sales and Aftersales departments.
The role suits a customer service professional with at least 2 years of experience who communicates well in both English and Maltese. It is a full-time, on-site position with a competitive salary, health insurance and training opportunities.
Key Responsibilities
- Contact customers following their appointments to gather feedback on the services provided
- Follow up on customer concerns, requests and enquiries with the relevant departments
- Record and manage customer complaints in the CRM system, ensuring timely follow-up and resolution
- Prepare and submit customer feedback reports and share monthly insights with the Sales and Aftersales departments
- Assist the Customer Experience Manager in achieving customer satisfaction targets
- Provide information and guidance to customers regarding loyalty programmes and related enquiries
- Maintain accurate records of customer interactions, feedback and complaints
- Work closely with internal departments to ensure a positive customer experience
- Participate in training sessions and continuously develop customer service skills
- Perform additional duties as assigned by management
Requirements
- Minimum of 2 years of experience in a customer service role
- A-level standard of education
- Excellent written and verbal communication skills in English and Maltese
- Proficiency in Microsoft Office and familiarity with CRM systems
- Strong customer service and interpersonal skills
- Good problem-solving abilities and attention to detail
- Empathetic, adaptable and professional approach when dealing with customers
- Ability to work independently and as part of a team
- Strong organisational skills and ability to manage multiple tasks effectively
What’s on Offer
- Competitive salary
- Health insurance
- Loyalty card
- Training and development opportunities
- Full-time position with a well-established automotive company
Skills Required
- Customer feedback calls and follow-up
- Complaint handling and resolution
- CRM systems
- Customer feedback reporting
- Microsoft Office
- Interpersonal communication
Languages Required
- English — excellent, written and verbal (essential)
- Maltese — excellent, written and verbal (essential)
About the Company
Our client is a well-established company operating in the automotive industry, based in Gżira, Malta.
Location
Gżira is a harbourside town on Malta's north-east coast, between Sliema and Ta' Xbiex, facing Manoel Island and Valletta across Marsamxett Harbour, with frequent bus connections across the island.
About Outreach Recruitment
Outreach Recruitment Ltd is a Malta-based recruitment agency connecting employers with qualified local and international talent across hospitality, retail, finance, technology, healthcare, construction, engineering, maritime, and other industries.
How To Apply
Passionate about delivering excellent customer service? Apply online today through Outreach Recruitment — complete the short form on this page and our team will be in touch. We aim to respond to all applications within 3–5 business days.
Browse more roles: Customer Service Jobs in Malta · Malta salary calculator · All jobs in Malta
Frequently Asked Questions
What does the Customer Experience Assistant job pay?
The salary is competitive and is discussed with shortlisted candidates. Benefits include health insurance, a loyalty card and training and development opportunities.
Do I need to speak Maltese?
Yes. Excellent written and verbal communication skills in both English and Maltese are required.
How much experience do I need?
A minimum of 2 years of experience in a customer service role, together with an A-level standard of education.
What does a typical day involve?
Calling customers after their appointments for feedback, following up enquiries and complaints with the relevant departments, logging cases in the CRM system and helping the Customer Experience Manager reach satisfaction targets.
Is this role remote or on-site?
The role is full-time and on-site in Gżira, Malta.
How do I apply?
Apply online through the form on this page. Outreach Recruitment aims to respond to all applications within 3–5 business days.
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