Customer Contact Centre Representative — Floriana, Malta
About the Role
We are seeking a motivated and customer-focused Sales & Customer Representative for our client to join their Insurance Support team. The successful candidate will handle customer enquiries, provide quotations, assist with claims information, and conclude sales when applicable ensuring a high standard of customer service at all times.
While previous experience or qualifications in insurance are considered an asset, full on-the-job training will be provided, along with a dedicated buddy system to support your learning and development.
Key Responsibilities
- Provide first-line customer support for insurance-related queries
- Handle incoming calls, chats, and emails in a professional and efficient manner
- Work closely with internal departments to resolve customer queries
- Issue and send client documentation
- Ensure an excellent customer experience through proactive communication and problem-solving
Requirements
- Minimum of secondary level education
- Fluency in both written and spoken Maltese and English
- Proficient in Microsoft Office applications
- Positive, outgoing, and customer-oriented attitude
- Strong communication, telephone etiquette, and organisational skills
- Team player who works well under pressure
- Previous experience in Insurance, Contact Centre, or Customer Care roles is an asset
- What Our Client Offers
- Paid breaks and comfort breaks
- Towing and Home Assistance benefits
- Discounted insurance products
- Continuous on-the-job training and career support
- Additional Benefits (after probation)
- 12 days of hybrid working per week
- Birthday leave
- Off-peak leave
- Production bonus and variable salary
- Health insurance
- Sponsorship for professional qualifications and training
What's on Offer
- Discounted insurance products
- Continuous on-the-job training and career support
- Additional Benefits (after probation)
- 12 days of hybrid working per week
- Birthday leave
- Off-peak leave
- Production bonus and variable salary
- Health insurance
- Sponsorship for professional qualifications and training
About Outreach Recruitment
Outreach Recruitment Ltd is a Malta-based recruitment agency connecting employers with qualified local and international talent across hospitality, retail, finance, technology, healthcare, construction, engineering, maritime, and other industries.
How To Apply
If your background matches this Customer Contact Centre Representative role, apply online today.
Frequently Asked Questions
Looking for a job in Malta or Europe?
Browse our open positions and apply directly on our jobs page. Once you submit your application, our recruitment team will review it and get back to you within 2–3 working days to discuss next steps.
How do I apply for a role through Outreach Recruitment?
Visit our Jobs page, find a role that fits your profile, and click Apply. You can also send your CV directly to hr@outreachrecruitment.net and we will match you with suitable openings.
I want to hire talent — how does it work?
Fill in the contact form selecting 'Hire Talent' and describe the role you need to fill. Our team will reach out within 2–3 working days to understand your requirements and present a tailored recruitment plan.
What types of profiles can you source for my business?
We recruit across Retail, Hospitality, Administration, People Operations, and more. Whether you need one person or a full team, we source candidates who are ready to work and the right fit for your organisation.
I want to study in Malta — where do I start?
Select 'Study in Malta' on our contact page and tell us a bit about yourself. Our study advisors will guide you through school selection, enrolment, visa requirements, and accommodation — step by step.
Can I work while studying in Malta?
In many cases, yes. The rules depend on your nationality and the type of course. Our team will advise you on your specific situation and connect you with part-time opportunities through our recruitment network.
I have a different question — can I still contact you?
Absolutely. Select 'Other Question' on our contact page and describe what you need. No matter the topic, our team will read your message and get back to you within 2–3 working days.
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