Warranty Administrator — Gżira, Malta
About the Role
Outreach Recruitment is recruiting on behalf of our client in the automotive industry for a proactive, detail-oriented Warranty Administrator to join its aftersales team in Gżira.
The Warranty Administrator carries out a wide range of administrative and office support duties linked to vehicle warranties: processing warranty paperwork, entering claims in manufacturer systems so every hour and material cost is recovered, handling rejected claims, and keeping the workshop informed on recalls and warranty cases.
You will work closely with the aftersales, parts and accounts teams and support manufacturer audits. The role is full-time and on-site, with a competitive salary, health insurance, a loyalty card and specialised training locally or abroad.
Key Responsibilities
- Process warranty paperwork and keep documentation up to date as the manufacturer requires
- Enter correct warranty data in manufacturer systems so every hour and material cost is claimed and recovered
- Make sure warranty exchanged parts are stored in line with manufacturer policy
- Review warranty claims, correct errors and liaise with the manufacturer when in doubt
- Advise the workshop on recall and warranty cases as stipulated by the manufacturer
- Ensure correct rendition of warranty claims with the franchise and report on defective parts
- Keep good working relationships with the aftersales and parts departments
- Prioritise customer satisfaction on recall campaigns and make sure they are completed on time
- Attend manufacturer audits and provide documentation to auditors
- Keep up to date with warranty updates, factory recalls and manufacturer announcements
- Reconcile warranty receivables and work with accounts to obtain payment
- Liaise with the Assistant Manager on the technical implementation of recall campaigns
- Handle rejected claims to dealership and manufacturer specifications and follow up outstanding claims
- Liaise with the body and paint shop where it is involved in warranty work and recall campaigns
- Maintain service and customer records as required by the warrantor
- Attend required training, locally and abroad, and carry out additional duties assigned by the Aftersales Manager
- Follow health and safety regulations, company policies and franchise standards
Requirements
- O-Level standard of education
- ECDL and a good working knowledge of web-based applications
- Previous experience in warranty claims will be considered an asset
- Active listening, reading comprehension and clear speaking skills
- A proactive, detail-oriented approach to administration
What’s on Offer
- Competitive salary
- Full-time position in the automotive industry
- Health insurance
- Loyalty card
- Specialised training locally or abroad
Skills Required
- Warranty claim processing
- Manufacturer warranty systems and web-based applications
- ECDL computer skills
- Claims reconciliation with accounts
- Recall campaign coordination
- Active listening and reading comprehension
Preferred Qualifications
- Previous experience in warranty claims
Languages Required
- English — working language of the team
About the Company
Our client is an established company in Malta's automotive industry, with aftersales, workshop, parts and body and paint operations in Gżira.
Location
Gżira lies on Malta's north-east coast along the Marsamxett Harbour front, between Sliema and Ta' Xbiex and facing Manoel Island, with frequent bus connections to the rest of Malta.
About Outreach Recruitment
Outreach Recruitment Ltd is a Malta-based recruitment agency connecting employers with qualified local and international talent across hospitality, retail, finance, technology, healthcare, construction, engineering, maritime, and other industries.
How To Apply
Detail-oriented and keen to grow in the automotive industry? Apply online today through Outreach Recruitment — complete the short form on this page and our team will be in touch. We aim to respond to all applications within 3–5 business days.
Browse more roles: Customer Service Jobs in Malta · Malta salary calculator · All jobs in Malta
Frequently Asked Questions
What does a Warranty Administrator do?
You process vehicle warranty paperwork and claims in manufacturer systems, correct and follow up rejected claims, advise the workshop on recalls, reconcile warranty receivables with accounts and support manufacturer audits.
Is a salary stated for this role?
The careers page does not give a figure; the role offers a competitive salary, plus health insurance, a loyalty card and specialised training.
Do I need warranty experience?
It is not essential. Previous experience in warranty claims will be considered an asset.
What qualifications are required?
An O-Level standard of education, ECDL and a good working knowledge of web-based applications.
Is training provided?
Yes. The role includes specialised training locally or abroad, and you attend any training the company organises.
How do I apply?
Apply online through the form on this page. Outreach Recruitment aims to respond to all applications within 3–5 business days.
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