Workshop Assistant Manager — Gżira, Malta
About the Role
Outreach Recruitment is recruiting on behalf of our client, a well-established company within Malta's automotive industry, for an experienced and motivated Workshop Assistant Manager to support the daily running of its automotive workshop in Gżira.
Working alongside the Workshop Manager, you will help oversee workshop activity, supervise technicians, plan schedules and make sure every repair and service is completed to manufacturer standards and on time. You will also be a point of contact for customers who need updates on their vehicle.
The role suits someone with strong technical knowledge of automotive repairs, proven leadership skills and a real commitment to operational efficiency and customer satisfaction. It is a full-time, on-site position with a competitive salary, health insurance and employee discounts.
Key Responsibilities
- Assist in managing daily workshop operations, keeping workflow and productivity efficient
- Monitor technician performance, repair times and compliance with manufacturer standards and procedures
- Plan and coordinate workshop schedules, allocating resources to minimise vehicle turnaround times
- Ensure repairs and services are completed within agreed timeframes and quality standards
- Monitor warranty procedures and coordinate warranty claims with the relevant departments
- Work with the Parts and Warranty departments so that parts and accessories are available on time
- Run daily progress meetings and report operational issues or delays to the Workshop Manager
- Oversee workshop tools and equipment, including maintenance, servicing and calibration
- Ensure compliance with health and safety regulations, including correct use of protective equipment
- Handle customer enquiries and complaints professionally and give updates on repair progress
- Make sure customer approval is obtained before additional repairs or services are carried out
- Review job cards, work-in-progress records and technician reports for accuracy
- Apply quality control procedures and final inspections, and carry out test drives with customers when needed
- Promote a first-time-right approach to repairs and continuous improvement
- Maintain technician training records and identify professional development opportunities
- Work with the Service Reception team on accurate invoicing and clear customer communication
Requirements
- Minimum A-Level standard of education
- Previous experience in a similar workshop management or supervisory role within the automotive industry
- Good technical understanding of automotive repairs, servicing and workshop operations
- Computer literacy and the ability to work with workshop management systems
- Strong organisational, planning and time-management skills
- Excellent communication and interpersonal abilities
- Leadership skills, with the ability to motivate and coordinate a team of technicians
- Strong problem-solving skills and attention to detail
- A customer-focused approach and the ability to manage multiple priorities under pressure
- Good teamwork skills and a proactive, hands-on attitude
What’s on Offer
- Competitive salary
- Full-time employment within an established automotive organisation
- Health insurance
- Employee discounts
- A professional and supportive working environment
- The opportunity to develop managerial experience within the automotive industry
Skills Required
- Automotive workshop supervision and scheduling
- Automotive repair and servicing knowledge
- Workshop management systems and job cards
- Quality control and final inspections
- Warranty procedures and parts coordination
- Health and safety compliance
Preferred Qualifications
- Experience coordinating warranty claims with manufacturer procedures
- Experience maintaining technician training records
Languages Required
- English — working language of the team
About the Company
Our client is a well-established company within Malta's automotive industry, running an automotive workshop and aftersales operation in Gżira.
Location
Gżira is a harbourside town on Malta's north-east coast, between Sliema and Ta' Xbiex, looking across Marsamxett Harbour towards Manoel Island and Valletta, with frequent bus links across the island.
About Outreach Recruitment
Outreach Recruitment Ltd is a Malta-based recruitment agency connecting employers with qualified local and international talent across hospitality, retail, finance, technology, healthcare, construction, engineering, maritime, and other industries.
How To Apply
Ready to take the next step in workshop management? Apply online today through Outreach Recruitment — complete the short form on this page and our team will be in touch. We aim to respond to all applications within 3–5 business days.
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Frequently Asked Questions
What does a Workshop Assistant Manager do?
You support the Workshop Manager in running the automotive workshop: supervising technicians, planning schedules, checking repair quality and times, coordinating parts and warranty work, and keeping customers updated on their vehicles.
Is a salary stated for this role?
The careers page does not give a figure; the role offers a competitive salary, plus health insurance and employee discounts.
How much experience do I need?
You need previous experience in a similar workshop management or supervisory role within the automotive industry, with a good technical understanding of repairs, servicing and workshop operations.
What education is required?
A minimum A-Level standard of education is required, together with computer literacy and the ability to use workshop management systems.
Is this role remote or on-site?
It is a full-time, on-site role at the workshop in Gżira, Malta.
How do I apply?
Apply online through the form on this page. Outreach Recruitment aims to respond to all applications within 3–5 business days.
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