Receptionist — St Julian's, Malta
About the Role
Outreach Recruitment is recruiting on behalf of our client, a modern hotel in St Julian's, for a professional, friendly and guest-oriented Receptionist to join their Front Office team. As the first point of contact for guests, you will play an essential role in creating a welcoming and memorable stay.
You will welcome guests and manage check-in and check-out, handle questions, requests and complaints, and look after reservations, amendments, cancellations and room allocations. The role also covers guest payments and billing, phone calls and emails, and close coordination with housekeeping, maintenance and other departments.
This full-time position suits an approachable, reliable person who is passionate about hospitality, enjoys a dynamic environment and takes pride in excellent service for guests from different backgrounds. Excellent English is required; Italian is an advantage.
Key Responsibilities
- Welcome guests and manage check-in and check-out procedures efficiently
- Handle guest inquiries, requests and complaints professionally
- Manage room reservations, amendments, cancellations and room allocations
- Provide information about hotel facilities, services and local attractions
- Process guest payments, manage billing procedures and maintain accurate records
- Answer incoming telephone calls and emails professionally
- Coordinate with housekeeping, maintenance and other departments to meet guest needs
- Maintain accurate guest information in the hotel's management system
- Promote hotel facilities and services to enhance the guest experience
- Keep the reception area organised and welcoming
- Follow hotel procedures, service standards and confidentiality policies
- Assist with daily Front Office operations and administrative tasks as required
Requirements
- Previous experience in reception, front office, customer service or hospitality is considered an asset
- Excellent verbal and written communication skills in English
- Knowledge of additional languages, particularly Italian, is an advantage
- Strong interpersonal and customer service skills
- Good organisational skills, attention to detail and the ability to multitask
- Basic computer literacy and the ability to learn hotel management systems
- A professional attitude and a well-presented appearance
- A proactive approach to problem-solving and the ability to stay calm under pressure
- Flexibility to work shifts, including evenings, weekends and public holidays
What’s on Offer
- Full-time position in the Front Office team of a modern hotel in St Julian's
- The chance to develop your career in hospitality
- Salary of €18,500–€19,000 per year
Skills Required
- Check-in and check-out procedures
- Reservations, amendments, cancellations and room allocation
- Guest payments, billing and accurate record-keeping
- Professional phone and email communication
- Handling guest requests and complaints calmly
- Hotel management systems
Preferred Qualifications
- Italian or other additional languages
- Experience with hotel management systems such as Opera PMS
- Previous reception, front office, customer service or hospitality experience
Languages Required
- Excellent English, spoken and written (required)
- Italian is an advantage; other languages are a plus
About the Company
Our client is a modern hotel in St Julian's, Malta, with a Front Office team dedicated to attentive, professional guest service.
Location
St Julian's (San Ġiljan) is one of Malta's busiest hotel and leisure areas, home to Spinola Bay and the Paceville entertainment district.
About Outreach Recruitment
Outreach Recruitment Ltd is a Malta-based recruitment agency connecting employers with qualified local and international talent across hospitality, retail, finance, technology, healthcare, construction, engineering, maritime, and other industries.
How To Apply
Passionate about customer service and ready to grow your career in hospitality? Apply online today through Outreach Recruitment — complete the short form on this page and our team will be in touch. We aim to respond to all applications within 3–5 business days.
Browse more roles: Hospitality Jobs in Malta · All jobs in Malta
Frequently Asked Questions
What does the Receptionist job pay?
The Receptionist job pays €18,500–€19,000 per year.
Do I need previous reception experience?
It is not required, but previous experience in reception, front office, customer service or hospitality is considered an asset.
Which languages do I need?
You need excellent spoken and written English. Knowledge of additional languages, particularly Italian, is an advantage.
Will I work shifts?
Yes. You need to be flexible to work shifts, including evenings, weekends and public holidays.
Do I need to know Opera PMS?
No, but previous experience with hotel management systems such as Opera PMS is an advantage. Basic computer literacy and the ability to learn the hotel's system are required.
Where is the Receptionist job based?
The job is based at a modern hotel in St Julian's (San Ġiljan), Malta.
.webp)