Head of Spa — St. Paul's Bay, Malta
About the Role
Our client operates a multi-site spa and wellness business in Malta and is looking for an experienced Head of Spa to provide strategic leadership and oversee the performance and development of its spa operations. This is a senior position suited to a commercially minded spa professional with strong leadership skills and a passion for delivering exceptional guest experiences.
You will set the strategic direction for spa operations, lead and develop Spa Managers and their teams across multiple locations, and take ownership of revenue, profitability and service standards. It is a hands-on leadership role with real influence over pricing, promotions, budgeting and the guest experience.
Key Responsibilities
- Provide strategic direction and leadership across all spa operations
- Drive revenue growth and profitability through pricing, promotions, service development and commercial initiatives
- Ensure exceptional guest experiences and consistently high service standards
- Lead, mentor and develop Spa Managers and their teams
- Oversee budgeting, financial planning and cost control
- Monitor key performance indicators, guest feedback and market trends to identify opportunities for improvement
- Develop and implement standard operating procedures and ensure consistency across all locations
- Collaborate with Marketing on campaigns, packages and seasonal offers
- Maintain strong relationships with suppliers and business partners
- Ensure compliance with health, safety and hygiene standards
- Stay updated with wellness trends, industry developments and competitor activity
- Identify opportunities for innovation and continuous improvement
Requirements
- Candidates must currently be residing in Malta — only applicants already based in Malta will be considered for this role
- Minimum five years of experience in Spa Management, including at least two years in a senior or multi-site role
- Previous experience as a Head of Spa, Spa Director, Senior Spa Manager, or similar position
- Strong commercial and financial understanding, with a proven ability to drive revenue and profitability
- In-depth knowledge of spa, wellness and beauty operations
- Excellent leadership skills with the ability to manage and develop teams across multiple locations
- Strong analytical, organisational and problem-solving skills
- Excellent communication and interpersonal abilities
- Passion for delivering outstanding guest experiences
- Fluent English; additional languages considered an asset
- Ability to perform effectively in a fast-paced, high-standard environment
What’s on Offer
- Full-time employment
- Gross salary of €30,000 per year
- A senior leadership role overseeing multi-site spa operations
Skills Required
- Commercial and financial acumen, including pricing, budgeting and P&L management
- Spa, wellness and beauty operations knowledge
- Multi-site team leadership and development
- KPI monitoring and guest-feedback analysis
- Standard operating procedure development
- Supplier and business-partner relationship management
Preferred Qualifications
- Additional languages beyond English
- Experience collaborating with Marketing on campaigns and seasonal offers
- A recognised qualification in spa, wellness or hospitality management
Languages
- English — fluent, required
- Additional languages — considered an asset
About the Company
Our client operates a multi-site spa and wellness business in Malta, seeking strong leadership to drive performance and guest experience across its locations.
Location
St. Paul’s Bay is one of Malta’s most popular coastal towns, known for its resorts, seafront promenade and proximity to Bugibba and Qawra, with good bus connections across the island.
Interview Process
Expect a short phone screen with the Outreach Recruitment team, followed by one or two interviews with the client — typically a first meeting with senior management and a final conversation to discuss strategy and fit. We aim to respond to all applications within 3–5 business days.
About Outreach Recruitment
Outreach Recruitment Ltd is a Malta-based recruitment agency connecting employers with qualified local and international talent across hospitality, retail, finance, technology, healthcare, construction, engineering, maritime, and other industries.
By applying, you consent to Outreach Recruitment Ltd processing your personal data for recruitment purposes in accordance with our Privacy Policy. Outreach Recruitment is an equal opportunities employer.
How To Apply
If you have at least five years of Spa Management experience, including senior or multi-site leadership, and you are currently residing in Malta, apply online today through Outreach Recruitment. Submit your CV through the application form on this page and our team will be in touch if you are a match.
Frequently Asked Questions
What does the Head of Spa role pay?
The role offers a gross salary of €30,000 per year, based on experience.
Where is the job based?
On-site in St. Paul's Bay, Malta, overseeing spa operations across the client's locations.
What experience do I need?
A minimum of five years' experience in Spa Management, including at least two years in a senior or multi-site role, with previous experience as a Head of Spa, Spa Director, Senior Spa Manager or similar position.
Do I need to be living in Malta to apply?
Yes. Only candidates currently residing in Malta will be considered for this role.
Do I need additional languages besides English?
Fluent English is required. Additional languages are considered an asset but are not essential.
What does the role involve day-to-day?
You'll set strategic direction across spa operations, drive revenue and profitability, lead and develop Spa Managers and their teams, oversee budgeting, monitor KPIs and guest feedback, and ensure consistent standards and compliance across all locations.
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