Crew Concierge — Paola, Malta
About the Role
Outreach Recruitment is seeking a professional and service-oriented Crew Concierge on behalf of a leading international shipyard specialising in yacht refit and marine services, based in Paola, Malta. This full-time, on-site role is central to delivering an exceptional experience for vessel crews, captains, owners, and guests throughout the duration of refit, repair, and maintenance projects.
This position is ideal for a highly organised, client-focused professional with a background in concierge services, hospitality, guest relations, or yacht support, who thrives in a dynamic, service-led environment.
Key Responsibilities
- Welcome and assist crew members, captains, owners, and guests upon arrival at the shipyard.
- Act as the primary point of contact for all crew-related requests and support services.
- Coordinate transportation services including taxis, airport transfers, car rentals, and shuttle arrangements.
- Arrange accommodation, travel bookings, restaurant reservations, and other concierge services.
- Support crew members with local administrative requirements and day-to-day needs.
- Liaise with external suppliers and service providers to ensure timely and high-quality service delivery.
- Respond promptly to urgent requests and adapt to changing operational requirements.
- Build and maintain strong professional relationships with clients, crew members, and stakeholders.
- Coordinate with Project Managers and operational departments to ensure smooth communication and service continuity.
- Monitor service quality and gather feedback to support continuous improvement.
- Assist in the organisation of events, meetings, and crew engagement activities.
Requirements
- Previous experience in Concierge Services, Guest Relations, Customer Service, Hospitality, Yacht Services, or a similar client-facing role.
- Experience within yachting, marina, shipyard, refit, or luxury hospitality environments is a strong advantage.
- Excellent communication skills in English — additional languages are an asset.
- Strong customer service mindset with excellent interpersonal skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong organisational and problem-solving abilities.
- Proficiency in Microsoft Office applications.
- Professional, proactive, and service-oriented approach.
- Ability to build trust and maintain strong relationships with clients and crew members.
- Degree or diploma in Hospitality Management, Tourism, Business, or a related field.
- Familiarity with yacht operations, marina services, or maritime industry protocols.
- Proficiency in additional languages such as Italian, French, or Greek.
What's on Offer
- Competitive salary package.
- Opportunity to work in an international and dynamic shipyard environment.
- Exposure to high-end yacht projects and global clientele.
- Career development and growth opportunities within the maritime industry.
About Outreach Recruitment
Outreach Recruitment Ltd is a Malta-based recruitment agency connecting employers with qualified local and international talent across hospitality, retail, finance, technology, healthcare, construction, engineering, maritime, and other industries.
How To Apply
Apply online for this Crew Concierge vacancy in Paola, Malta. For enquiries contact hr@outreachrecruitment.net.
Frequently Asked Questions
Looking for a job in Malta or Europe?
Browse our open positions and apply directly on our jobs page. Once you submit your application, our recruitment team will review it and get back to you within 2–3 working days to discuss next steps.
How do I apply for a role through Outreach Recruitment?
Visit our Jobs page, find a role that fits your profile, and click Apply. You can also send your CV directly to hr@outreachrecruitment.net and we will match you with suitable openings.
I want to hire talent — how does it work?
Fill in the contact form selecting 'Hire Talent' and describe the role you need to fill. Our team will reach out within 2–3 working days to understand your requirements and present a tailored recruitment plan.
What types of profiles can you source for my business?
We recruit across Retail, Hospitality, Administration, People Operations, and more. Whether you need one person or a full team, we source candidates who are ready to work and the right fit for your organisation.
I want to study in Malta — where do I start?
Select 'Study in Malta' on our contact page and tell us a bit about yourself. Our study advisors will guide you through school selection, enrolment, visa requirements, and accommodation — step by step.
Can I work while studying in Malta?
In many cases, yes. The rules depend on your nationality and the type of course. Our team will advise you on your specific situation and connect you with part-time opportunities through our recruitment network.
I have a different question — can I still contact you?
Absolutely. Select 'Other Question' on our contact page and describe what you need. No matter the topic, our team will read your message and get back to you within 2–3 working days.
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