Outreach Recruitment is seeking a professional and service-oriented Crew Concierge on behalf of a leading international shipyard specialising in yacht refit and marine services, based in Paola, Malta. This full-time, on-site role is central to delivering an exceptional experience for vessel crews, captains, owners, and guests throughout the duration of refit, repair, and maintenance projects.

This position is ideal for a highly organised, client-focused professional with a background in concierge services, hospitality, guest relations, or yacht support, who thrives in a dynamic, service-led environment.

• Welcome and assist crew members, captains, owners, and guests upon arrival at the shipyard.
• Act as the primary point of contact for all crew-related requests and support services.
• Coordinate transportation services including taxis, airport transfers, car rentals, and shuttle arrangements.
• Arrange accommodation, travel bookings, restaurant reservations, and other concierge services.
• Support crew members with local administrative requirements and day-to-day needs.
• Liaise with external suppliers and service providers to ensure timely and high-quality service delivery.
• Respond promptly to urgent requests and adapt to changing operational requirements.
• Build and maintain strong professional relationships with clients, crew members, and stakeholders.
• Coordinate with Project Managers and operational departments to ensure smooth communication and service continuity.
• Monitor service quality and gather feedback to support continuous improvement.
• Assist in the organisation of events, meetings, and crew engagement activities.

• Previous experience in Concierge Services, Guest Relations, Customer Service, Hospitality, Yacht Services, or a similar client-facing role.
• Experience within yachting, marina, shipyard, refit, or luxury hospitality environments is a strong advantage.
• Excellent communication skills in English — additional languages are an asset.
• Strong customer service mindset with excellent interpersonal skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organisational and problem-solving abilities.
• Proficiency in Microsoft Office applications.
• Professional, proactive, and service-oriented approach.
• Ability to build trust and maintain strong relationships with clients and crew members.

• Degree or diploma in Hospitality Management, Tourism, Business, or a related field.
• Familiarity with yacht operations, marina services, or maritime industry protocols.
• Proficiency in additional languages such as Italian, French, or Greek.

• Competitive salary package.
• Opportunity to work in an international and dynamic shipyard environment.
• Exposure to high-end yacht projects and global clientele.
• Career development and growth opportunities within the maritime industry.

Outreach Recruitment Ltd is a Malta-based recruitment agency connecting employers with qualified local and international talent across maritime, engineering, finance, hospitality, healthcare, technology, construction, and other sectors.

Apply online for this Crew Concierge vacancy in Paola, Malta. For enquiries contact hr@outreachrecruitment.net.