We are seeking motivated and customer-focused Customer Contact Agents to join a Front Office team in Floriana, Malta. The selected candidates will act as the first point of contact for customers requiring assistance while abroad, providing professional support through calls, emails, and online communication channels. This role requires empathy, strong communication skills, and the ability to remain calm and organised in challenging situations. This opportunity is ideal for individuals with a customer service background, multilingual skills, or students currently studying nursing or healthcare-related courses.

• Acting as the first point of contact for customers abroad who require assistance.
• Registering and creating new cases within the internal system.
• Informing insured clients about procedures in an empathetic and efficient manner.
• Handling calls professionally while meeting service level agreements.
• Understanding insurance policy terms and conditions.
• Verifying policies through internal databases when required.
• Handling customer enquiries and complaints professionally and efficiently.
• Managing administrative tasks and internal inboxes.
• Capturing and maintaining accurate case information.
• Liaising with internal departments to support case handling.
• Supporting continuous improvement within team processes and operations.
• Ensuring compliance with company procedures, data protection, and regulatory guidelines.
• Providing excellent customer service at all times.

If your background matches this Customer Contact Agent role, apply online today.