Workshop Manager — Gżira, Malta
About the Role
Outreach Recruitment is recruiting on behalf of our client, a leading automotive company in Malta, for an experienced Workshop Manager to oversee the daily operations of its Service Department, Parts Department and Workshop in Gżira.
You will lead the service reception, parts and workshop teams, track productivity and efficiency against KPIs, and make sure repair estimates, invoices and warranty claims meet manufacturer standards. Customer satisfaction sits at the centre of the role, from resolving service complaints promptly to making sure every job leaves the workshop to the required standard.
Beyond day-to-day operations, you will help shape the department’s direction: assisting with budgets, business plans and sales reports, watching automotive market trends and competitor activity for growth opportunities, and coordinating training so the team stays current with the latest automotive technologies. The role is full-time and on-site, with a competitive salary.
Key Responsibilities
- Oversee the daily operations of the service reception, parts department and workshop
- Monitor team productivity, efficiency and performance against established KPIs
- Ensure accurate repair estimates, invoices and warranty claims in line with manufacturer standards
- Maintain high levels of customer satisfaction by addressing complaints and resolving service-related issues promptly
- Monitor workshop activities, ensuring jobs are completed efficiently and to the required standards
- Ensure all workshop tools, equipment and facilities are properly maintained and compliant with manufacturer requirements
- Coordinate with other departments to ensure smooth daily operations and effective stock management
- Monitor automotive market trends and competitor activity to identify opportunities for business growth
- Assist with departmental budgets, business plans, sales reports and performance monitoring
- Ensure compliance with company policies, manufacturer standards and Health & Safety regulations
- Support staff development by coordinating training and keeping employees up to date with the latest automotive technologies and procedures
Requirements
- Previous experience in automotive aftersales, workshop management or a similar managerial role
- Strong leadership and team management skills
- Good understanding of workshop operations, vehicle servicing and automotive industry standards
- Excellent organisational, problem-solving and customer service skills
- Ability to monitor performance, manage priorities and achieve operational targets
- Good communication and interpersonal skills
- A strong understanding of Health & Safety procedures
What’s on Offer
- Competitive salary
- A full-time management role with a leading automotive company in Malta
- Responsibility for the service reception, parts department and workshop
- A say in departmental budgets, business plans and growth opportunities
Skills Required
- Workshop and aftersales operations management
- Team leadership and KPI performance monitoring
- Repair estimates, invoicing and warranty claims
- Customer complaint handling and service recovery
- Parts and stock coordination
- Budgeting, business planning and sales reporting
- Health & Safety compliance
Preferred Qualifications
- Experience working to car manufacturer standards, including warranty claim procedures
- Up-to-date knowledge of current automotive technologies and servicing procedures
Languages Required
- English — working language of the team
About the Company
Our client is a leading automotive company in Malta, running a service department, parts department and workshop in Gżira.
Location
The role is based in Gżira, a lively town on Marsamxett Harbour between Sliema and Msida, with frequent bus connections along the seafront to the rest of Malta.
About Outreach Recruitment
Outreach Recruitment Ltd is a Malta-based recruitment agency connecting employers with qualified local and international talent across hospitality, retail, finance, technology, healthcare, construction, engineering, maritime, and other industries.
How To Apply
If you have the aftersales experience and leadership skills to run a busy service, parts and workshop operation, apply online through Outreach Recruitment using the form on this page. We aim to respond to all applications within 3–5 business days.
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Frequently Asked Questions
What does a Workshop Manager do?
A Workshop Manager oversees the service reception, parts department and workshop day to day: monitoring team productivity against KPIs, checking repair estimates, invoices and warranty claims, resolving customer complaints and keeping tools, equipment and facilities to manufacturer requirements.
What experience do I need?
You need previous experience in automotive aftersales, workshop management or a similar managerial role, together with strong leadership skills and a good understanding of workshop operations, vehicle servicing and Health & Safety procedures.
Which departments does the Workshop Manager oversee?
The role covers the Service Department (including service reception), the Parts Department and the Workshop, and coordinates with other departments on daily operations and stock management.
Is a salary stated for this role?
The careers page does not give a figure; the role offers a competitive salary.
Is this role on-site?
Yes. It is a full-time, on-site role with a leading automotive company in Gżira, Malta.
How do I apply?
Apply online through the form on this page. Outreach Recruitment aims to respond to all applications within 3–5 business days.
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