ITSM Service Manager - Hybrid — Valletta, Malta
About the Role
Outreach Recruitment is seeking an experienced ITSM Service Manager to design and implement ITIL-aligned service management solutions on behalf of a major European Institution's IT team. The role is hybrid, working remotely within the EU with occasional on-site work in Valletta, Malta. This role suits a senior IT service management professional with deep ITIL and Atlassian/Jira expertise who is comfortable working in an international, multilingual, and multicultural environment.
One of our clients is a major European Institution seeking IT service management support, recruiting through Outreach Recruitment.
Key Responsibilities
- Design ITIL-aligned JSM workflows based on stakeholder feedback, including change enablement approvals
- Build service catalogues with portal structures, request types, forms, and SLA management
- Standardise Jira Agile/Scrum templates and project governance
- Manage change control and stakeholder communications
- Gather requirements through workshops and maintain documentation
- Assess Atlassian Cloud configurations and identify gaps
- Implement automation rules for workflow efficiency
Requirements
- University degree in IT, combined with a minimum of 10 years of relevant working experience
- ITIL and JSM workflow expertise
- Jira and Agile/Scrum proficiency
- Atlassian Cloud experience
- Confluence architecture knowledge
- Excellent command of the English language
- ITIL service management
- Jira Service Management (JSM)
- Agile/Scrum project governance
- Atlassian Cloud administration
- Confluence architecture
- Atlassian certifications
- ITIL framework certification
- Excellent command of the English language.
What's on Offer
- Competitive remuneration, offered either as contract or full employment with a benefits package, based on qualifications and experience
- International, multilingual, and multicultural working environment
- Hybrid working — remote within the EU with occasional travel to Malta
About Outreach Recruitment
Outreach Recruitment Ltd is a Malta-based recruitment agency connecting employers with qualified local and international talent across hospitality, retail, finance, technology, healthcare, construction, engineering, maritime, and other industries.
How To Apply
If you are interested in this ITSM Service Manager - Hybrid role, we would love to hear from you. Apply today through Outreach Recruitment. We aim to respond to all applications within 3–5 business days.
Frequently Asked Questions
Looking for a job in Malta or Europe?
Browse our open positions and apply directly on our jobs page. Once you submit your application, our recruitment team will review it and get back to you within 2–3 working days to discuss next steps.
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Visit our Jobs page, find a role that fits your profile, and click Apply. You can also send your CV directly to hr@outreachrecruitment.net and we will match you with suitable openings.
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Fill in the contact form selecting 'Hire Talent' and describe the role you need to fill. Our team will reach out within 2–3 working days to understand your requirements and present a tailored recruitment plan.
What types of profiles can you source for my business?
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Select 'Study in Malta' on our contact page and tell us a bit about yourself. Our study advisors will guide you through school selection, enrolment, visa requirements, and accommodation — step by step.
Can I work while studying in Malta?
In many cases, yes. The rules depend on your nationality and the type of course. Our team will advise you on your specific situation and connect you with part-time opportunities through our recruitment network.
I have a different question — can I still contact you?
Absolutely. Select 'Other Question' on our contact page and describe what you need. No matter the topic, our team will read your message and get back to you within 2–3 working days.
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