Our client, a well-established hotel in St. Julian's, is looking to recruit a Front Desk Agent to join its front office team. The role covers the full guest arrival and departure journey — check-in, check-out, reservations, and enquiries — and is central to the guest's first and last impression of the hotel.

The successful candidate will handle guest requests by phone, email and in person, process payments accurately, and coordinate closely with Housekeeping, F&B and Maintenance to keep operations running smoothly. Guest complaints are handled professionally, and guest records are maintained in line with data protection requirements.

This is a full-time, on-site position suited to a candidate with previous hotel front desk experience who is comfortable working shifts, including early mornings, evenings, weekends and public holidays.

• Manage guest check-in and check-out, and welcome guests professionally.
• Handle reservations, requests, and enquiries by phone, email, and in person.
• Provide information about hotel facilities and local attractions.
• Process payments and cash transactions accurately.
• Coordinate with other departments, including Housekeeping, F&B, and Maintenance.
• Manage guest complaints professionally and follow up as needed.
• Maintain guest records in line with data protection requirements.
• Support front office operations and maintain reception area standards.

• Applicants must currently reside in Malta.
• Previous hotel front desk or reception experience is essential.
• Excellent verbal and written communication skills.
• Professional and guest-focused demeanour.
• Strong attention to detail and organisational skills.
• Flexibility to work shifts, including early mornings, evenings, weekends, and public holidays.

• Hotel management systems and general office software.
• Customer service and problem-solving.
• Cash handling and payment processing.
• Organisational and time management skills.

• Prior experience with a specific hotel property management system is considered an advantage.
• Experience working in a busy, guest-facing front office environment.

• Opportunity to join a well-established hotel in St. Julian's.
• Stable, full-time employment in a busy front office team.
• Professional and supportive working environment.

Our client is a well-established hotel operating in St. Julian's, Malta, offering guests a professional hospitality experience in one of Malta's busiest tourism districts.

Outreach Recruitment Ltd is a Malta-based recruitment agency connecting employers with qualified local and international talent across hospitality, retail, finance, technology, healthcare, construction, engineering, maritime, and other industries.

If you have previous hotel front desk experience and enjoy delivering excellent guest service, apply online today. We aim to respond to all applications within 3–5 business days.

What does a Front Desk Agent do in this role?
This Front Desk Agent role covers the full guest journey at a St. Julian's hotel — check-in and check-out, reservations, guest enquiries, and coordinating with Housekeeping, F&B, and Maintenance.

Is this job full-time or part-time?
This is a full-time, on-site position.

Do I need previous front desk experience to apply?
Yes, previous hotel front desk or reception experience is essential for this role.

Is shift work required for this role?
Yes, the role requires flexibility for shifts, including early mornings, evenings, weekends, and public holidays.

Do I need to already be in Malta to apply?
Yes, applicants must currently reside in Malta.

How do I apply for this Front Desk Agent job in St. Julian's?
Click Apply Now on this page to submit your application through the Outreach Recruitment careers platform.

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