We are seeking a dedicated and customer-oriented Contact Centre Agent for our client to join their growing team on a full-time basis. This role operates on a 24/7 shift schedule, primarily between 6:00 am and 10:00 pm, and involves coordinating assistance services efficiently and professionally.

• Handle incoming calls for assistance services and dispatch support within agreed timeframes
• Communicate with the contractor network via phone and email
• Manage and respond to online chat requests
• Accurately record and document call information in line with standard operating procedures
• Perform other contact centre-related duties as required

• Proficient in Microsoft Office applications and able to learn new software quickly
• Excellent data entry and typing skills
• Strong listening, verbal, and written communication skills
• Ability to prioritise tasks and work effectively in a dynamic, fast-paced environment
• Fluent in both Maltese and English
• Knowledge of basic home installations (an asset)
• Previous experience in a call centre or customer service environment (an asset)
• What Our Client Offers
• Gross annual salary: 19,200
• Shift allowance
• Entry performance bonus
• Paid breaks and comfort breaks
• Towing and Home Assistance benefit
• Discounted insurance products
• Continuous on-the-job training
• Additional Benefits
• After 3 months of employment:
• Work-from-home benefit
• Upon successful completion of probation:
• Birthday leave
• Off-peak leave
• Full performance bonus
• After one year of employment:
• Health insurance
• Variable salary

• After 3 months of employment:
• Work-from-home benefit
• Upon successful completion of probation:
• Birthday leave
• Off-peak leave
• Full performance bonus
• After one year of employment:
• Health insurance
• Variable salary

Outreach Recruitment Ltd is a Malta-based recruitment agency connecting employers with qualified local and international talent across hospitality, retail, finance, technology, healthcare, construction, engineering, maritime, and other industries.

Assistance Coordinator (Contact Centre Agent) vacancy in Floriana, Malta. Please ensure your application clearly demonstrates your plumbing experience and your current location or EU nationality.