Assistance Coordinator (Contact Centre Agent) — Floriana, Malta
About the Role
We are seeking a dedicated and customer-oriented Contact Centre Agent for our client to join their growing team on a full-time basis. This role operates on a 24/7 shift schedule, primarily between 6:00 am and 10:00 pm, and involves coordinating assistance services efficiently and professionally.
Key Responsibilities
- Handle incoming calls for assistance services and dispatch support within agreed timeframes
- Communicate with the contractor network via phone and email
- Manage and respond to online chat requests
- Accurately record and document call information in line with standard operating procedures
- Perform other contact centre-related duties as required
Requirements
- Proficient in Microsoft Office applications and able to learn new software quickly
- Excellent data entry and typing skills
- Strong listening, verbal, and written communication skills
- Ability to prioritise tasks and work effectively in a dynamic, fast-paced environment
- Fluent in both Maltese and English
- Knowledge of basic home installations (an asset)
- Previous experience in a call centre or customer service environment (an asset)
- What Our Client Offers
- Gross annual salary: 19,200
- Shift allowance
- Entry performance bonus
- Paid breaks and comfort breaks
- Towing and Home Assistance benefit
- Discounted insurance products
- Continuous on-the-job training
- Additional Benefits
- After 3 months of employment:
- Work-from-home benefit
- Upon successful completion of probation:
- Birthday leave
- Off-peak leave
- Full performance bonus
- After one year of employment:
- Health insurance
- Variable salary
What's on Offer
- After 3 months of employment:
- Work-from-home benefit
- Upon successful completion of probation:
- Birthday leave
- Off-peak leave
- Full performance bonus
- After one year of employment:
- Health insurance
- Variable salary
About Outreach Recruitment
Outreach Recruitment Ltd is a Malta-based recruitment agency connecting employers with qualified local and international talent across hospitality, retail, finance, technology, healthcare, construction, engineering, maritime, and other industries.
How To Apply
If your background matches this Assistance Coordinator (Contact Centre Agent) role, apply online today.
Frequently Asked Questions
Looking for a job in Malta or Europe?
Browse our open positions and apply directly on our jobs page. Once you submit your application, our recruitment team will review it and get back to you within 2–3 working days to discuss next steps.
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Visit our Jobs page, find a role that fits your profile, and click Apply. You can also send your CV directly to hr@outreachrecruitment.net and we will match you with suitable openings.
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Fill in the contact form selecting 'Hire Talent' and describe the role you need to fill. Our team will reach out within 2–3 working days to understand your requirements and present a tailored recruitment plan.
What types of profiles can you source for my business?
We recruit across Retail, Hospitality, Administration, People Operations, and more. Whether you need one person or a full team, we source candidates who are ready to work and the right fit for your organisation.
I want to study in Malta — where do I start?
Select 'Study in Malta' on our contact page and tell us a bit about yourself. Our study advisors will guide you through school selection, enrolment, visa requirements, and accommodation — step by step.
Can I work while studying in Malta?
In many cases, yes. The rules depend on your nationality and the type of course. Our team will advise you on your specific situation and connect you with part-time opportunities through our recruitment network.
I have a different question — can I still contact you?
Absolutely. Select 'Other Question' on our contact page and describe what you need. No matter the topic, our team will read your message and get back to you within 2–3 working days.
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