Our client, a well-established organization within the financial and insurance sector, is expanding their IT team and seeking a 1st Line Support Technician to serve as the first point of contact for colleagues IT needs. If you enjoy problem-solving, supporting others, and working in a collaborative environment, this is a fantastic opportunity to develop your career in technology. Previous IT experience is an advantage but not essential full on-the-job training will be provided to help you succeed and grow. The Role As a 1st Line Support Technician, you will provide frontline IT support to end users across the organization, ensuring that technical issues are resolved efficiently and with excellent customer service.

• As a 1st Line Support Technician, you will provide frontline IT support to end users across the organization, ensuring that technical issues are resolved efficiently and with excellent customer service.

• Strong customer service and communication abilities.
• Basic knowledge of Windows OS, Microsoft 365, and common business applications.
• Familiarity with helpdesk or ticketing systems.
• Ability to troubleshoot basic IT issues independently.
• Previous IT support experience is desirable but not mandatory.
• Why Join
• One of our clients is committed to creating a supportive and empowering work environment where employees can develop their skills and contribute meaningfully to the organizations success.
• They offer:
• Hybrid working model
• Reduced summer hours
• Sponsorships for professional qualifications and training
• Health insurance and staff discounts
• They are an equal opportunity employer that values growth, teamwork, and professional development.

• One of our clients is committed to creating a supportive and empowering work environment where employees can develop their skills and contribute meaningfully to the organizations success.
• They offer:
• Hybrid working model
• Reduced summer hours
• Sponsorships for professional qualifications and training
• Health insurance and staff discounts
• They are an equal opportunity employer that values growth, teamwork, and professional development.

Outreach Recruitment Ltd is a Malta-based recruitment agency connecting employers with qualified local and international talent across hospitality, retail, finance, technology, healthcare, construction, engineering, maritime, and other industries.

If your background matches this First Line Support - Hybrid role, apply online today and quote reference OR-FLSH-2026-001.