Senior Claims Executive — Floriana, Malta
About the Role
Our client, a well-established insurance provider in Malta, is seeking an experienced Senior Claims Executive to join its Personal Lines claims team in Floriana. This is a senior escalation role combining technical claims expertise with mentoring responsibilities, ideal for a claims professional ready to take ownership of complex, high-value cases.
The successful candidate will assess intricate claims against policy provisions, negotiate settlements, investigate potential fraud, and coordinate with external specialists, while coaching and supporting junior claims handlers and contributing to ongoing process improvements.
Key Responsibilities
- Assess and manage complex, high-value, and contentious claims against policy provisions.
- Provide technical guidance on sensitive and escalated claims matters.
- Negotiate settlements with policyholders, brokers, and third parties.
- Investigate claims for potential fraud indicators and escalate as required.
- Coordinate with loss adjusters, legal advisors, and other external specialists.
- Coach, mentor, and support junior claims handlers within the team.
- Ensure all claims handling complies with regulatory and internal standards.
- Identify and contribute to claims process improvements.
Requirements
- Only candidates currently residing in Malta or candidates based in Europe holding EU nationality will be considered.
- Level 5 Diploma in Insurance or equivalent professional certification.
- 2–4 years of claims handling experience, including complex and contentious claims.
- Strong understanding of insurance principles, policy interpretation, and legal frameworks.
- Working knowledge of fraud identification techniques.
- Fluency in English and Maltese, both verbal and written.
- Advanced IT competency.
What's on Offer
- Flexible scheduling with summer hours (8:00 a.m.–3:30 p.m.).
- On-site gym facilities.
- Health and life insurance.
- Maternity benefits and pension incentives.
- Professional development sponsorship.
- Mental health support.
- Performance-based bonuses.
About Outreach Recruitment
Outreach Recruitment Ltd is a Malta-based recruitment agency connecting employers with qualified local and international talent across hospitality, retail, finance, technology, healthcare, construction, engineering, maritime, and other industries.
How To Apply
If your background matches this Senior Claims Executive role, apply online today.
Frequently Asked Questions
What does a Senior Claims Executive do at this company?
You'll manage complex, high-value, and contentious claims for a Malta-based insurance provider, negotiating settlements, investigating potential fraud, and mentoring junior claims handlers within the Personal Lines team.
What qualifications do I need to apply?
You'll need a Level 5 Diploma in Insurance or an equivalent professional certification, along with 2–4 years of claims handling experience, including complex or contentious claims.
Is Maltese language required for this role?
Yes. Fluency in both English and Maltese, verbal and written, is required for this Senior Claims Executive position.
Is this role office-based or remote?
The role is primarily office-based in Floriana, with limited remote flexibility and occasional scheduling adjustments for urgent matters.
What benefits come with this position?
The employer offers flexible scheduling with summer hours, gym facilities, health and life insurance, maternity benefits, pension incentives, professional development sponsorship, mental health support, and performance bonuses.
How do I apply for this Senior Claims Executive role?
Click Apply Now on this page to submit your application online. Our recruitment team will review it and get back to you.
Senior Claims Executive
Floriana, Malta
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