Head of Spa — Birkirkara, Malta
About the Role
We are seeking a dynamic and experienced Head of Spa to lead and elevate spa operations across a leading hospitality group in Malta, primarily based at a flagship resort property.
Role Overview
The Head of Spa will be responsible for the strategic leadership, operational excellence, and commercial performance of the Spa division. This role requires a visionary leader who can drive revenue growth, enhance guest experience, and ensure consistently high standards of service, wellness innovation, and team performance.
Key Responsibilities
- Provide strategic direction and leadership across all spa operations within the group
- Drive revenue growth and profitability through pricing strategies, promotions, and service development
- Ensure exceptional guest experiences aligned with brand standards
- Lead, mentor, and develop Spa Managers and teams, fostering a high-performance culture
- Oversee budgeting, financial planning, and cost control for spa operations
- Analyse KPIs, guest feedback, and market trends to identify opportunities for improvement and innovation
- Develop and implement SOPs and ensure compliance across all spa locations
- Collaborate with Marketing on campaigns, packages, and seasonal offers
- Maintain strong relationships with suppliers and partners, ensuring quality and cost efficiency
- Ensure compliance with health, safety, and hygiene standards in line with local regulations
- Stay updated with industry trends, wellness innovations, and competitor benchmarking
- About You
- Proven experience in a senior spa leadership role (Head of Spa, Spa Director, or Senior Spa Manager)
- Strong commercial acumen with a track record of driving revenue and profitability
- In-depth knowledge of spa, wellness, and beauty operations
- Excellent leadership skills with the ability to inspire and manage multi-site teams
- Strategic thinker with strong problem-solving abilities
- Passion for delivering outstanding guest experiences
- Job Requirements
- Minimum 5 years' experience in Spa Management, including at least 2 years in a senior or multi-site role
- Strong financial and analytical skills
- Excellent communication and interpersonal abilities
- Fluent in English (additional languages considered an asset)
- Ability to work in a fast-paced, high-standard environment
- What We Offer
- A senior leadership opportunity within a dynamic hospitality environment, with strong focus on career development, operational excellence, and delivering premium guest experiences across multiple properties.
Requirements
- Minimum 5 years' experience in Spa Management, including at least 2 years in a senior or multi-site role
- Strong financial and analytical skills
- Excellent communication and interpersonal abilities
- Fluent in English (additional languages considered an asset)
- Ability to work in a fast-paced, high-standard environment
- What We Offer
- A senior leadership opportunity within a dynamic hospitality environment, with strong focus on career development, operational excellence, and delivering premium guest experiences across multiple properties.
What's on Offer
- A senior leadership opportunity within a dynamic hospitality environment, with strong focus on career development, operational excellence, and delivering premium guest experiences across multiple properties.
About Outreach Recruitment
Outreach Recruitment Ltd is a Malta-based recruitment agency connecting employers with qualified local and international talent across hospitality, retail, finance, technology, healthcare, construction, engineering, maritime, and other industries.
How To Apply
If your background matches this Head of Spa role, apply online today.
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