Our client, a modern 4-star hotel in St. Julian's, is seeking an experienced and enthusiastic Front Office Supervisor to oversee daily front desk operations. The successful candidate will ensure every guest receives an exceptional experience from arrival to departure while leading and supporting the Front Office team.

• Supervise and coordinate all Front Office activities, ensuring smooth and efficient service delivery.
• Lead, train, motivate, and coach Front Office team members.
• Greet, welcome, and assist guests professionally from arrival to departure.
• Handle guest enquiries, concerns, and feedback with tact and resolution.
• Monitor reservations, room allocations, and occupancy levels.
• Ensure accuracy of billing and cashiering procedures, including end-of-shift reconciliation.
• Contribute to creating a positive and guest-centric atmosphere.
• Maintain up-to-date knowledge of hotel services, packages, promotions and local attractions.
• Ensure compliance with hotel policies, procedures and health & safety standards.

• Previous Front Office Supervisor experience in hospitality.
• Current Malta residency required.
• Strong knowledge of hotel operations and guest service standards.
• Property Management System experience; Cloudbeds preferred.
• Proficiency with Microsoft Office applications.
• Excellent leadership, communication, and organisational abilities.
• Professional approach to guest concern resolution.
• Fluent English; additional languages valued.
• Flexibility for weekends and public holidays.

• Competitive salary package in a modern 4-star property.
• Dynamic and guest-focused working environment.
• Opportunities for professional growth and development.

Outreach Recruitment Ltd is a Malta-based recruitment agency connecting employers with qualified local and international talent across hospitality, retail, finance, technology, healthcare, construction, engineering, maritime, and other industries.

Front Office Supervisor vacancy in St. Julian's, Malta (4-star hotel). Please ensure your application clearly demonstrates your front office supervisory experience and that you are currently residing in Malta.