Spa Receptionist

Hospitality
September 20, 2023
Full Time Permanent Contract by Employer Hiring From Malta
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Job Description

We are currently seeking a dynamic Spa Receptionist to join our client’s team at one of the island’s premier 5-star hotels. ✨🌟

Personality and Role Profile:

You are an energetic and charismatic person thriving to provide an efficient, prompt, trouble free and courteous service connected with arriving, and in-house guests, in line with hotel policies and procedures.

Essential Duties & Responsibilities:

  • Provides courteous service to customers by adhering to Spa Front Office SOPs, and by assisting the spa guests as required.
  • Ensures that the VIP Standards are executed according to Hotel standards, and follows up accordingly.
  • Demonstrates sound knowledge of all services and facilities provided by the spa, and assists the spa’s guest effectively as requested.
  • Maximise revenue by selling products and upselling of treatments.
  • Issues safety deposit boxes to guests upon request.
  • Notifies the Spa Manager or Assistant Spa Manager for immediate action and follow up about any feed-back received.
  • Obtains daily information like daily in-house activity.
  • Passes guest requests and other information to various departments accurately (like restaurant booking, laundry, hairdresser, etc.).
  • Identify and pass on to the management any potential problems and Special Attention Guest requests.
  • Takes appropriate prompt remedial action to rectify complaints regarding the spa.
  • Takes and delivers accurate and complete messages.
  • Assists the management for cosmetics storage management.

Desirable Experience, Qualifications, and Attributes:

  • Relevant experience in deluxe spa or services.
  • Good knowledge in treatments facial and body, manicure and pedicure.
  • Excellent communication skills and pleasant telephone manners.
  • Computer literate and good working knowledge of treatments booking software and Opera, as well as MS Office Suite.
  • Good command of English (both oral and written). 

Join us in delivering unparalleled guest experiences at our world-class spa within the stunning surroundings of our 5-star hotel. ✨🌴🌞

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