Service Desk Analyst – Remote Full Time Contract by Employer Only for Europeans

Agency Outreach recruitment in Malta offers opportunity for jobs in Europe. We currently have a vacancy for a Service Desk Analyst fluent in English, to offer his/her services as an expert remotely. In the context of the first assignment, the successful candidate will be integrated in the team of the company that will closely cooperate with a major clients IT team on site.

Your tasks:

• User guidance and support (by video/chat/phone sessions or emails) regarding the use of premises information systems / ICT tools;
• Categorize and prioritize incoming tickets and users requests, escalate where needed;
• Follow-up of related incidents, of any users requests and bug reports;
• Documenting of knowledge, known issues, shared this knowledge with colleagues and maintain IT support Knowledge Base;
• Conception and organization of user documentation for information systems and/or Service support procedures;
• Recording, tracking and monitoring of business workflow application incidents, problems and impediments up to their resolution;
• Follow-up of service quality in the context of incident, problem and impediment management.

Requirements

• University degree in IT or relevant discipline, combined with minimum 3 years of relevant working experience in IT;
• Proven knowledge in end user assistance and support of information systems;
• Good knowledge of ITIL;
• Very good knowledge of SQL, Eclipse, business workflow applications analysis tools, Logfile tools (eg Kibana);
• Knowledge of wiki, collaborative sites and social networks and office automation tools;
• Work experience with SAP, and Oracle would be considered an asset;
• ITIL foundation certification would be a strong asset;
• Excellent command of the English language, good understanding of French would be an asset.

Benefits

If you are seeking a career in an exciting, dynamic and multicultural international environment with exciting opportunities that will boost your career, please send us your detailed CV in English.

We offer a competitive remuneration (either on contract basis or remuneration with full benefits package), based on qualifications and experience. All applications will be treated as confidential.