Junior Executive Clerk Full Time Contract by Employer Only residing in Malta

We are seeking a motivated and detail-oriented Junior Executive Clerk to join our Customer Experience (CX) Team. This entry-level role is ideal for someone passionate about customer service and eager to grow within a dynamic and collaborative environment. You will play a key role in supporting the CX team’s daily operations, ensuring smooth communication and efficient handling of customer-related tasks.

Main Tasks

• Customer Support: Assist in responding to customer inquiries via phone, email, and chat with professionalism and accuracy.
• Data Entry: Maintain and update customer records in the CRM system, ensuring data accuracy and completeness.
• Documentation: Prepare and manage customer-related documents, reports, and correspondence.
• Team Coordination: Liaise with internal departments to help resolve customer issues and streamline service delivery.
• Feedback Handling: Support the collection and analysis of customer feedback to identify trends and improvement opportunities.
• Administrative Support: Perform general clerical duties such as filing, scanning, and organizing documents.
• Project Assistance: Contribute to CX initiatives and projects as needed.

Languages

• Maltese: Level: Excellent
• English: Level: Excellent
• Spanish: Level: Any level is considered an asset

Benefits

• Flexible working hours
• Gym in Premises
• Birthday Leave
• Health Insurance
• Life Insurance
• Canteen Allowance
• Transport Allowance
• Longer Maternity / Paternal leave
• Returning mothers Benefit
• Children Sick Leave
• Pension Plan Incentive after 2 years of Seniority
• Active Ageing Incentive
• Study / Exam Leave
• Sports and Cultural Leave
• Sponsorship for Training
• Canteen Facility