Outreach Recruitment
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Our client, a well-established organization within the financial and insurance sector, is expanding their IT team and seeking a 1st Line Support Technician to serve as the first point of contact for colleagues IT needs.
If you enjoy problem-solving, supporting others, and working in a collaborative environment, this is a fantastic opportunity to develop your career in technology. Previous IT experience is an advantage but not essential full on-the-job training will be provided to help you succeed and grow.
The Role
As a 1st Line Support Technician, you will provide frontline IT support to end users across the organization, ensuring that technical issues are resolved efficiently and with excellent customer service.
Key Responsibilities:
- Act as the first point of contact for IT-related queries (via phone, email, and helpdesk).
- Log and track incidents and service requests accurately in the helpdesk system.
- Diagnose and resolve common hardware, software, and network issues.
- Provide support for Microsoft 365, user accounts, and password resets.
- Set up and configure laptops, desktops, mobile devices, and peripherals.
- Escalate unresolved issues to 2nd Line Support or relevant teams with detailed documentation.
- Maintain a high standard of communication and service when assisting users.
- Adhere to IT policies and procedures, including data protection and security practices.
About You
You are approachable, patient, and enjoy helping people. You have strong communication skills, attention to detail, and a genuine interest in technology. You thrive in a team-oriented environment and are motivated to learn and grow your technical skills.
Requirements
- Strong customer service and communication abilities.
- Basic knowledge of Windows OS, Microsoft 365, and common business applications.
- Familiarity with helpdesk or ticketing systems.
- Ability to troubleshoot basic IT issues independently.
- Previous IT support experience is desirable but not mandatory.
Why Join
Our client is committed to creating a supportive and empowering work environment where employees can develop their skills and contribute meaningfully to the organizations success.
They offer:
- Hybrid working model
- Reduced summer hours
- Sponsorships for professional qualifications and training
- Health insurance and staff discounts
They are an equal opportunity employer that values growth, teamwork, and professional development.
