User Documentation & Training Expert

Information Technology, IT
Brussels, Belgium
October 29, 2024
Full Time Permanent Contract by Employer Hiring From Worldwide
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Job Description

We currently have a vacancy for a User Documentation & Training Expert fluent in English, to offer his/her services as an expert who will be based in Brussels. The work will be carried out either in the companys premises or on-site at customer premises. In the context of the first assignment, the successful candidate will be integrated with the Development team of the company that will closely cooperate with a major clients IT team on site.

Your tasks:

  • Producing/maintaining training material (wiki pages, collaborative site pages, etc.);
  • Configuring and testing the system for the training scenarios to be used;
  • Organize and give training/coaching sessions;
  • Provide guidance using social networks;
  • Support users in the review process of the documentation;
  • QA review of training material to ensure the defined standards and procedures are been followed;
  • Prepare storyboards and design graphics;
  • Creation of videos in order to explain the use of software to users;
  • Review of training material specifically videos with audio recordings;
  • Production of audio scripts;
  • Should be prepared to record own voice for video and/or appear in videos;
  • Create and maintain templates and standards and processes.

Requirements

  • University degree combined with 15 years of working experience in IT;
  • At least 3 years of work experience in online education or training, preferably designing and implementing professional education products;
  • Very good knowledge of instructional design theories methodologies and best practices, including interactive online teaching methods content;
  • Very good problem-solving skills as well as writing clear and structured documents;
  • Very good knowledge of building training material as well as coaching experience;
  • Very good communication skills with technical and non-technical audiences;
  • Knowledge of Atlassian Confluence and Jira would be considered an asset as well as knowledge of Javascript, HTML, CSS, Ajax and SQL;
  • Excellent command of the English language.

Benefits

If you are seeking a career in an exciting and dynamic company, where you will offer your services as part of a team of a major European Institution, operating in an international, multilingual and multicultural environment where you can expect real chances to make a difference, please send us your detailed CV in English.

We offer a competitive remuneration (either on contract basis or remuneration with full benefits package), based on qualifications and experience. All applications will be treated as confidential.

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