Support Manager

Information Technology, IT
Brussels, Belgium
November 8, 2024
Full Time Permanent Contract by Employer Hiring From Worldwide
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Job Description

We currently have a vacancy for a Support Manager fluent in English, to offer his/her services as an expert who will be based in Brussels, Belgium. The work will be carried out either in the companys premises or on site at customer premises. In the context of the first assignment, the successful candidate will be integrated in the Development team of the company that will closely cooperate with a major clients IT team on site.

Your tasks

  • Service Desk Coordination: follow up, organization and coordination of the service desk team / shifts / channels according to the performance indicators in place;
  • Incident Management end-to-end: engaging with other stakeholders, service desks and teams for an end-to-end ownership follow up of all tickets raised on the relevant information systems;
  • Reporting on performance indicators, including definition and follow up of service desk internal ones, such as top 10 offenders, regularly;
  • Manages the service desk continuous service and tooling improvement – actions and process;
  • Organization, implementation and maintenance of IS Support & IS Service Management;
  • Conception and organization of user documentation for information systems;
  • Maintain Knowledge Database.

Requirements

  • University degree in IT or relevant discipline, combined with minimum 11 years of relevant working experience in IT;
  • Good knowledge of ITIL;
  • Good reporting skills;
  • Knowledge in end user assistance or support of information systems;
  • Knowledge of wiki, collaborative sites and social networks;
  • Knowledge of SQL;
  • Knowledge of standard deployment and release policies;
  • Knowledge of ERP systems, especially SAP, would be an asset;
  • Reporting, dashboarding and KPI statistics would be an asset;
  • ITIL foundation certification would be an asset;
  • Excellent command of the English language, French would be an asset.

Benefits

If you are seeking a career in an exciting, dynamic and multicultural international environment with exciting opportunities that will boost your career, please send us your detailed CV in English.

We offer a competitive remuneration (either on contract basis or remuneration with full benefits package), based on qualifications and experience. All applications will be treated as confidential.

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