Service Advisor

Job Description

🌟 Exciting Opportunity: Join Our client’s Team as a Service Advisor 🌐🚗

We are actively seeking a Service Advisor to join the ranks of our esteemed client in the automotive industry. If you are a dynamic professional driven by a passion for exceptional customer service, we invite you to become an integral part of their team!

Responsibilities:

• Set up and schedule appointments to ensure that the workshop’s availability is maximized.
• Answer and attend to customers’ queries that may arise in a prompt manner and update CRM information details accordingly.
• Create job cards and attach the relevant documents correctly, such as: VHC, vehicle information and recalls.
• Create purchase orders and input to WIP for any local repairs and provide petty cash for the VRT and other authorised purchases via the team leaders.
• Identifying recalls and immediately inform all clients affected, take immediate action, and process all information / job cards.
• Notify client if technical campaigns are found, update and maintain records of such findings and attach to job cards if necessary.
• Allocate and monitor ‘client waiting’ appointments correctly.
• Communicate and keep team leaders abreast regarding the status of works, queries, etc.
• Monitor the daily log sheet.
• Contact customers to approve additional repairs that are needed by preparing a full estimate including labour and parts costs; upon approval, update team leaders accordingly.
• Confirm with clients any additional / future repairs / ordering of parts.
• Identify repeat repair concerns and process job cards to the team leaders for immediate action.
• Prepare weekly job cards for filing and warranty job cards for processing.
• Contact customers for vehicle collection.
• Request approvals for Government purchase orders and vehicle collection.
• Register service packs for new vehicles and upgrade existing service packs.
• Process cash deposits when necessary.
• Prepare detailed cash and warranty invoices for vehicle collection outlining all services rendered.
• Handle invoicing of credit accounts and internal job cards including PDI.

Skills:

• Excellent communication both in Maltese and English
• Work on own initiative
• Time management
• Service Orientation

Qualifications and Experience:

• O’ level Standard of Education
• Basic understanding of basic motor vehicle components
• Previous experience in a similar role will be considered an asset

If you meet these requirements and are ready to elevate your career, join us now for a journey of continuous growth and success. 🚀🌟