IT Support Executive

Job Description

Join the Island’s Top Company as an IT Support Executive!💻

Are you a skilled and experienced IT Support Executive ready for a rewarding career move? Look no further! Join our client, one of the largest and most prestigious companies on the island. 🌴

Primary Purpose:  

To provide technical support to users and external business partners whilst continuously monitoring the health of systems, hardware, and software. The role involves troubleshooting, resolving technical issues and providing timely solutions to ensure highest availability of IT customer services and productivity across the organisation. 

Main Duties:   

• Technical Support: Respond to and resolve technical issues reported through system alerts or by users via phone, email or in person across all company offices. Provide technical assistance on hardware, software, network, and other IT related problems. 
• Incident Management: Diagnose and troubleshoot and resolve technical issues. Escalate complex problems to relevant teams when necessary. 
• Hardware & Software Maintenance: Install, configure, and update software applications, operating systems. Perform hardware upgrades, repairs and maintenance as needed. 
• User Training and Support: Enhance the understanding and proficiency of users by offering guidance and training on new software or systems. 
• User Account Management: Create, modify and deactivate user accounts across various systems and applications. Ensure user access rights align with organisational policies and security procedures. 
• IT Asset Management: Maintain an inventory of IT assets including hardware, software licenses and peripherals. 
• Assist in enforcing security protocols, policies, and procedures. 
• System Monitoring and Maintenance: Monitor systems and business applications performance and conduct routine maintenance tasks to ensure optimal functioning of IT systems and networks. 
• Collaboration and Coordination: Collaborate with other IT teams and departments to address cross-functional technical issues. Coordinate with external vendors for support when required.

Education / Qualifications: 

• Bachelor`s degree in Computer Science, Information technology or related field 
• Familiarity with ITIL or other IT service management frameworks is desirable. 
• Certifications like Comp TIA A+, MCITP or similar are considered an asset. 

Experience: 

• Preferably 1 year experience in providing technical support in an enterprise environment. 

Ready to take the next step in your career? Join our client’s team today!