German Speaking Customer Support Agent

Customer
Malta
November 8, 2024
Full Time Permanent Contract by Employer Only residing in Malta
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Job Description

Are you passionate about helping others? Do you want to be part of a supportive, dynamic team while enjoying the perks of a flexible work environment? Were looking for a German Speaking Customer Support Agent to join us and provide top-notch support to our customers.

No experience is required just your enthusiasm and drive to make a difference!

Responsibilities:

  • View and review user-generated content, ensuring it meets our guidelines.
  • Respond to customer inquiries via email, providing positive, empathetic, and professional support related to our online marketplace.
  • Follow communication procedures and company policies to deliver consistent service.
  • Evaluate and make decisions in line with defined policies and guidelines.

Requirements:

  • No experience required, though customer service experience is a bonus!
  • Strong PC skills and the ability to learn new tools.
  • Excellent communication, analytical, and decision-making skills, with an empathetic approach to customer interactions.
  • German (native or advanced) and English (conversational) language skills.
  • Professional attitude with the ability to work autonomously, meet deadlines, and follow procedures.
  • ️ Passion for making a positive impact.
  • Flexibility in working hours, as this is a rotational shift-based role.

Perks:

  • Work from home in Malta with a hybrid setup.
  • Opportunity to extend leave while working abroad within the EU (up to 2 weeks).
  • Team Performance Bonus twice a year, based on team results.
  • Career development opportunities and growth within the company.
  • Free transport to the office from select areas in Malta.
  • Private Health Insurance after the probationary period.
  • Free annual eye test and gym membership discounts.
  • Discounts on taxi services and free English courses.
  • Work from home allowance to support remote work needs.

Schedule:

  • 40 hours per week, 8 hours per day, with a 30-minute unpaid lunch break.
  • Initial training will be on-site at the office, and you can work from home once the Manager/Trainer approves your ability to work independently.
  • Rotational shifts: 7:00 am 3:30 pm or 3:30 pm midnight, with two days off during the week. Shift times may vary (e.g., 11:00 am 7:30 pm) depending on operational needs.
  • Weekend and public holiday shifts are part of the role, as we operate 365 days a year.
  • During the training period, you will work Monday to Friday, 7:00 am 3:30 pm.
  • Once approved to work from home, morning shifts (Monday to Friday) can be done from home or the office, while weekend and late shifts are remote only.

Relocation for EU Citizens:

  • Flight cost reimbursement of up to 200 after passing the 6-month probationary period (receipt needed at the start of employment).
  • Taxi pick-up from the airport paid by the company.
  • Three weeks of accommodation in a hotel, covered by the company.
  • If the employee resigns or is terminated during probation, hotel costs must be reimbursed to the employer.

Join us and grow your career in a supportive, rewarding, and flexible work environment!

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