Front Office Agent

Administrative, Hospitality
Malta
September 20, 2023
Full Time Permanent Contract by Employer Hiring From Malta

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Job Description

We are currently seeking a dynamic Front Office Agent to join our client’s team at one of the island’s premier 5-star hotels. ✨🌟

Personality and Role Profile:

You are an energetic and passionate person who thrives to ensure that all our guests receive the best hotel experience from the moment they arrive until they depart. 

Essential Duties & Responsibilities:

  • Provides courteous service to guests by adhering to The Leading Hotels of the World and the hotel standards.
  • Demonstrates sound knowledge of all services and facilities provided by the Hotel.
  • Processes guest check-in and check-out accordingly as per departmental standards and procedures.
  • Ensures that policy and procedure standards are adhered to when registering guests, escorting guests to their room, dealing with reservations and walk ins and any special requests.
  • Ensures guests’ satisfaction by anticipating their needs and attending to their requests and inquiries courteously and efficiently. 
  • Act as Night Audit/Manager shifts reliever as required and perform any related duties as described in the policy.

Desirable Experience, Qualifications, and Attributes:

  • Relevant experience in a luxury hotel environment.
  • Good Knowledge of Maltese history and culture.
  • Good command of English (both oral and written) and at least two other languages. preferably French and German.
  • Computer literate and have a good working knowledge of Opera (PMS).
  • Has excellent communication skills and pleasant telephone manners.
  • Team player and able to work in shifts (including weekends and nights).

Join us in delivering unparalleled guest experiences within the stunning surroundings of our 5-star hotel. ✨🌴🌞

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