Front Office Agent

Job Description

We are currently seeking a dynamic Front Office Agent to join our client’s team at one of the island’s premier 5-star hotels. ✨🌟

Personality and Role Profile:

You are an energetic and passionate person who thrives to ensure that all our guests receive the best hotel experience from the moment they arrive until they depart. 

Essential Duties & Responsibilities:

• Provides courteous service to guests by adhering to The Leading Hotels of the World and the hotel standards.
• Demonstrates sound knowledge of all services and facilities provided by the Hotel.
• Processes guest check-in and check-out accordingly as per departmental standards and procedures.
• Ensures that policy and procedure standards are adhered to when registering guests, escorting guests to their room, dealing with reservations and walk ins and any special requests.
• Ensures guests’ satisfaction by anticipating their needs and attending to their requests and inquiries courteously and efficiently. 
• Act as Night Audit/Manager shifts reliever as required and perform any related duties as described in the policy.

Desirable Experience, Qualifications, and Attributes:

• Relevant experience in a luxury hotel environment.
• Good Knowledge of Maltese history and culture.
• Good command of English (both oral and written) and at least two other languages. preferably French and German.
• Computer literate and have a good working knowledge of Opera (PMS).
• Has excellent communication skills and pleasant telephone manners.
• Team player and able to work in shifts (including weekends and nights).

Join us in delivering unparalleled guest experiences within the stunning surroundings of our 5-star hotel. ✨🌴🌞

Refer to someone

If you know someone qualified for this position, refer them to this position by clicking here.