Contact Centre Agent

Job Description

Our client is looking to recruit a full-time Contact Centre Agent for a role that operates on a 24/7 shift basis, with a majority of shifts scheduled between 6am and 10pm. The primary responsibility of this role is to manage incoming calls for assistance services and dispatch the necessary support within the agreed time frames.

Key Responsibilities:

• Answer and handle incoming calls for assistance services.
• Communicate with contractors via phone or email.
• Handle and respond to online chats.
• Resolve issues and document call information according to standard operating procedures.
• Perform other contact centre-related duties as assigned.

Qualifications and Skills:

• Proficiency in Microsoft applications with the ability to learn and navigate new software.
• Excellent data entry and typing skills.
• Strong listening, verbal, and written communication skills.
• Ability to manage multiple priorities in a dynamic environment.
• Fluency in written and spoken Maltese and English.
• Basic knowledge of home installations (considered an asset).
• Experience in a call centre environment (considered an asset).
• Knowledge of customer service practices and principles (considered an asset).

Benefits Upon Employment:

• Gross annual salary of 19,200.00.
• Shift allowance.
• Entry performance bonus.
• Paid breaks and comfort breaks.
• Towing and home assistance benefit.
• Discounted insurance products.
• On-the-job training throughout your career.

Benefits After 3 Months of Employment:

• Work from home benefit.

Benefits Upon Successful Completion of Probation Period:

• Birthday leave.
• Off-peak leave.
• Full performance bonus.

Benefits After One Year of Employment:

• Health insurance.
• Variable salary.

This is an excellent opportunity to join a dynamic contact centre team with ongoing training and benefits that evolve with your career progression.