Aftersales Receptionist

Job Description

Join our esteemed client in the automotive industry as an Aftersales Receptionist! If you’re a dynamic professional seeking a fulfilling role, this opportunity is for you! 🚗 Your role will involve providing efficient and courteous telephone and reception service to external customers, visitors, and internal team members.

Tasks:

•  Answer all incoming telephone calls in a timely, efficient and courteous manner and transfer such calls to the respective staff member.
• To respond to any emails correspondence received both internally and customer’s.
• To ensure that the required car parts are available according to the job card; in the event that such parts are not available, check the ordering status of such parts and requalify the customers’ appointments.
• To follow up with the customers after their service is completed to ensure that they are satisfied and assist with any possible queries.
• To create any PDI job cards and the workshop allocation.
• To create service bookings in the system.
• To attach all necessary documentation with the booking as per the franchise standards.
• To make sure that the filing system is up-to-date including job cards.
• To keep track of the company courtesy cars including all internal documentation related to their movements.
• To be responsible of ordering the office supplies for the department as per the established procedure.
• To assist the After Sales Manager in any clerical duties assigned from time to time.
• To keep the reception desk in a clean and tidy manner at all times and ensure removal of unsightly items from reception area.
• To attend any training that is being requested by the Company.
• To ensure that Company Rules and Regulations are adhered too.
• To ensure a high quality/standard of work and service throughout.

Skills:

• Excellent Communication
• Teamwork
• Active Listening
• Speaking
• Service Orientation

Qualifications and Experience:

• Fluency in Maltese and English is a must
• O’ Level standard of education
• Computer Literate

Benefits:

• Health Insurance
• Loyalty Card

Ready to drive your career forward? Join us now! 🌟