Supervisor

Insurance
Malta
March 14, 2025
Full Time Permanent Contract by Employer Only residing in Malta
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Job Description

Our client is seeking to recruit a full-time Supervisor to lead their team effectively. The role is primarily based on office hours from Monday to Friday, with Saturday work required on a rostered basis. The main objective of this role is to ensure the smooth and efficient operation of the department while focusing on profitability, team development, and motivation.

Key Responsibilities:

  • Oversee daily operations and align tasks with current and future departmental priorities.
  • Analyze data to identify areas of improvement and lead teams to boost productivity and efficiency.
  • Motivate and guide the team to meet departmental objectives, addressing escalated issues when needed.
  • Provide coaching and structured feedback to encourage continuous improvement.
  • Conduct regular performance reviews, appraisals, and 1:1 meetings.
  • Maintain open communication with stakeholders and provide ongoing support and coaching to subordinates.
  • Manage staff attendance, recruitment, and staffing needs as per company policies.
  • Represent the company in meetings and handle disciplinary situations in a professional manner.
  • Promptly report issues and updates to the Head of Contact Centre Operations.
  • Ensure Occupational Health and Safety (OHS) risks are managed and create a safe working environment for all staff.
  • Review operational role profiles to ensure they comply with company requirements.
  • Act with honesty and integrity, reporting any potential fraud or corruption.
  • Comply with all company policies, including Health & Safety and Data Protection.
  • Carry out additional duties as assigned by the Head of Contact Centre Operations.

Critical Competencies:

  • Strong communication and influence skills.
  • Results-driven with a focus on high performance.
  • Excellent planning and organizational abilities.
  • Effective problem-solving and decision-making skills.
  • High standards of quality control.
  • Dedication to service excellence.
  • Strong team-building and leadership capabilities.
  • Courteous and respectful interpersonal skills.
  • Proficiency in relevant technical skills and knowledge.

Experience/Technical Knowledge:

  • Proven management experience.
  • Strong people management skills, leading by example, and motivating teams.

Other Role Requirements:

  • Ability to increase productivity and drive continuous improvements.
  • Commitment to ongoing learning and professional development.
  • Good understanding of Contact Centre operations and principles, with the ability to apply them effectively.
  • Strong numerical skills and proficiency in computer applications.
  • Excellent verbal and written communication skills.
  • Strong planning and organizational skills to meet deadlines.
  • Conflict resolution skills with a tactful and professional approach.
  • Ability to interact with all levels of seniority, both internal and external.

This is a great opportunity for an experienced Supervisor looking to lead a team in a dynamic and supportive environment.

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