Sales and Customer Representative

Job Description

We are seeking a proactive and customer-oriented Sales and Customer Service Representative on behalf of our client, a leading company in the insurance sector. The ideal candidate will demonstrate a passion for delivering exceptional customer service while effectively managing client inquiries and driving sales opportunities.

Key Responsibilities:

• Provide high-quality assistance to walk-in customers and intermediaries, addressing their inquiries and offering tailored solutions.
• Update and amend client details as required, ensuring accurate and timely information management.
• Deliver clear and concise product information, addressing client queries with professionalism and a solutions-oriented approach.
• Promote and sell new insurance products by providing quotations, completing the necessary paperwork, and ensuring the smooth onboarding of new clients.
• Manage various aspects of policy administration, including surrenders, maturities, death benefits, top-ups, switches, valuations of unit-linked policies, and premium payments.
• Handle incoming calls and emails from clients, providing timely resolutions and excellent service in line with company standards.
• Efficiently manage customer complaints received through regional offices, taking ownership of their resolution or escalating through internal channels as needed.
• Process customer requests, update policy records, and ensure all necessary documentation is issued and sent accurately.
• Utilize discretionary authority to offer compensation or redress in critical situations where customer relationships are at risk.
• Provide exceptional service to customers via phone, email, and in-person interactions, maintaining consistency in service delivery.

Qualifications & Skills:

• Proficient in Microsoft Office applications.
• Strong negotiation skills, with the ability to close sales and manage customer relationships effectively.
• Excellent verbal and written communication skills in both English and Maltese.
• Strong analytical abilities, with a detail-oriented approach to problem-solving.
• Preference will be given to candidates with a CII qualification (minimum Dip CII) or those actively pursuing the qualification.
• Self-motivated and capable of working independently, while also contributing effectively to a team environment.

Languages:

• Maltese: Excellent (required)
• English: Excellent (required)
• Spanish: Considered an asset (optional)

Benefits:

• Flexible working hours
• On-site gym
• Birthday leave
• Comprehensive health and life insurance
• Canteen and transport allowances
• Extended maternity/paternal leave
• Special benefits for returning mothers
• Sick leave for children
• Pension plan incentive after 2 years of service
• Active ageing incentive
• Study and exam leave
• Sports and cultural leave
• Training sponsorship
• Access to on-site canteen facilities

If you’re a motivated individual looking for a rewarding opportunity with our client, we would love to hear from you! Apply today and take the next step in your career journey.