Warranty Administrator

November 2, 2024
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Job Description

Join our esteemed client in the automotive industry as a Warranty Administrator! If you’re a proactive and detail-oriented professional looking for a dynamic and rewarding role, this opportunity is for you!

The Warranty Administrator performs a wide range of administrative and office support duties associated with vehicle warranties.

Tasks:

  • Process warranty paperwork and ensure documentation is up to date as required by the manufacturer
  • Insert correct warranty data in manufacturer systems, making sure every hour and material cost is claimed and recovered
  • Ensure that all warranty exchanged parts are adequately stored in line with manufacturers policy
  • Review warranty claims, correct any errors, and liaise with manufacturer when in doubt
  • Give advice to the workshop on cases of recall and warranty as required and as stipulated by the manufacturer
  • Ensure correct renditions of warranty claims with franchise and applicable reporting on defective parts
  • Maintain good working relationships with the aftersales and parts departments
  • Ensure that customer satisfaction is prioritised with regards to recall campaigns and that these are performed within stipulated time frames
  • To be present and provide documentation to auditors during manufacturer audits.
  • Keep abreast with all warranty updates, factory recalls and any other manufacturer announcements
  • Reconcile all warranty receivables and work with accounts to obtain payments
  • Liaise with the Assistant Manager to ensure the technical implementation of recall campaigns
  • Handle rejected claims according to dealership and/or manufacturer specifications and follow up on outstanding claims
  • Ensure adequate liaison with the body/paint shop where this is involved in warranty work and recall campaigns
  • Maintain all service and customer records as required by the warrantor
  • Attend any required training, (locally and abroad) organised by the company
  • Carry out any additional duties assigned by the Aftersales Manager
  • Adhere strictly to health and safety regulations and company policies together with franchise standard requirements

Skills:

  • Active Listening
  • Reading Comprehension
  • Speaking

Qualifications and Experience:

  • Olevel standard of education
  • ECDL and good working knowledge of web-based applications
  • Previous experience in warranty claims will be considered an asset

Benefits:

  • Health Insurance
  • Loyalty Card
  • Specialized Training Locally or Abroad

If you’re eager to grow in a dynamic industry and contribute your skills to a thriving team, wed love to hear from you! Apply today and take the first step toward an exciting new opportunity.

Refer to someone:

If you know someone qualified for this position, refer them to this position by clicking here.

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