Support and Sales Admin – Medical Devices

Marketing, Sales
Israel
October 3, 2024
Full Time Permanent Contract by Employer Hiring From Worldwide
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Job Description

Location: Modiin, Israel

We are a dynamic medical device start-up focused on innovative technology for patient monitoring. We are looking for a versatile Customer Complaint & Sales/Marketing Administrator to manage customer complaints and support sales and marketing efforts to boost business performance and customer satisfaction.

Responsibilities:

  • Oversee sales orders, coordinating with finance and logistics for order processing and delivery.
  • Assist in creating and managing marketing campaigns.
  • Update CRM with current information.
  • Help develop and distribute marketing materials such as brochures and social media content.
  • Work with various departments to ensure unified efforts in sales and marketing.

Customer Complaint Management:

  • Handle service calls, assist users, and manage tickets in the service management system.
  • Work with Operations, R&D, QA, and RA to resolve complaints.
  • Ensure the complaint process adheres to policies and regulations.
  • Maintain professional communication with customers during issue resolution.
  • Keep accurate complaint records and provide reports to management.
  • Analyze complaint data for trends and improvements to product performance.

Requirements:

  • Bachelor’s degree in a relevant field (e.g., Life Sciences, Engineering, Business).
  • Experience in marketing, customer support, or QA within the medical devices industry.
  • Excellent problem-solving and communication skills.
  • Proficiency with complaint management systems and CRM/marketing tools.
  • Understanding of medical device regulatory standards (e.g., FDA, ISO). – advantage
  • 2+ years of experience in sales or marketing.
  • Skilled in Microsoft Office Suite and CRM software (e.g., Salesforce, HubSpot).
  • Experience with ERP systems (e.g., NetSuite, Priority) is beneficial.
  • Strong organizational skills and attention to detail.
  • Fluent in English and Hebrew, both written and verbal.

Apply today if you have a passion for improving patient care through innovative technology!

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