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Job Description

We are currently seeking experienced Hosts to join our client’s team, a prestigious 5-star hotel committed to providing exceptional service and creating unforgettable guest experiences. As a Host, you will be the first point of contact for our guests, responsible for warmly welcoming them and orchestrating a seamless dining experience. 🌟

Responsibilities:

  • Greet guests with a friendly and hospitable demeanor upon arrival, providing a positive first impression of our establishment.
  • Manage guest reservations, seating arrangements, and waitlist efficiently to maximize dining room capacity and minimize guest wait times.
  • Communicate effectively with guests, providing information about menu offerings, special promotions, and hotel amenities.
  • Coordinate with servers, bartenders, and kitchen staff to ensure timely seating, service, and overall guest satisfaction.
  • Handle guest inquiries, requests, and concerns professionally and courteously, demonstrating a commitment to exceeding guest expectations.
  • Maintain cleanliness and organization of the host stand, lobby area, and waiting areas, adhering to hotel standards of cleanliness and presentation.
  • Assist in training and mentoring new host team members, providing guidance on guest interaction, reservation management, and service standards.
  • Collaborate with other hotel departments, such as concierge and front desk, to enhance the guest experience and address guest needs effectively.
  • Uphold a professional appearance and demeanor at all times, reflecting the high standards of hospitality and service expected in a 5-star hotel.
  • Adhere to all hotel policies and procedures, including safety protocols, cash handling procedures, and guest privacy guidelines.

Requirements:

  • Minimum of 2 years of experience as a Host in a 5-star hotel or luxury hospitality setting.
  • Outgoing personality with excellent communication and interpersonal skills, capable of building rapport with guests and colleagues alike.
  • Demonstrated commitment to providing exceptional customer service and ensuring guest satisfaction.
  • Ability to work effectively in a fast-paced environment, remaining calm and composed under pressure.
  • Strong organizational skills and attention to detail to manage reservations, seating arrangements, and guest inquiries efficiently.
  • Flexibility in scheduling, including availability to work evenings, weekends, and holidays as required by the needs of the business.
  • High school diploma or equivalent; additional training or certification in hospitality or customer service is a plus.

Join our esteemed client’s team and contribute to creating memorable experiences for our guests. Apply now to embark on a rewarding career as a Host in our luxurious 5-star hotel. 🤝We are an equal opportunity employer committed to diversity and inclusion in the workplace. We celebrate diversity and welcome applicants from all backgrounds. ⚡